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Desktop support

2 months ago

Portland, Oregon, United States The Judge Group Inc. Full time

Location: Portland, OR

Description: Our client is currently seeking a Desktop support


The Deskside Tech - is a Mid-level position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

Must have at least 5 years of experience as a desktop tech and good knowledge of Active Directory.

Responsibilities

  • Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
  • Provide support to client-identified VIPs, and other employees at the client site
  • Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs

Education and Experience:

  • Typically requires a minimum of 2 years of relevant deskside experience

Certifications and/or Qualifications:

  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems - Desktop application, desktop hardware,
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required

Skills:

  • Excellence in communication and customer-facing skills
  • Strong oral, written, and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
Additional requirements may exist if the offer of employment

Contact:

This job and many more are available through The Judge Group. Find us on the web at