Technical Support Specialist

2 weeks ago

Portland, Oregon, United States Integrated Pain Management Medical Group, Inc. Full time

The IT Support Analyst will primarily oversee the management of the help desk ticketing system. Additional responsibilities will encompass inventory oversight, logistics coordination, responding to emergency help desk inquiries, assisting with Tier 1 ticket resolutions, and supporting the IT team with various projects and daily operations as required. Exceptional customer service skills are essential, as this position involves direct interaction with internal staff and clients. While the majority of the duties will be performed at the designated office location, occasional travel may be necessary.

KEY RESPONSIBILITIES:

  • Assist IT personnel as needed.
  • Address technical inquiries via phone, email, or ticketing system to ensure adherence to service level agreements (SLAs) and maintain help desk availability.
  • Monitor and report on issue and problem resolution statistics.
  • Collaborate with systems and network teams to resolve client issues.
  • Manage help desk phone inquiries and prioritize issues as required.
  • Ensure proper delegation of tasks and timely completion of responsibilities.
  • Oversee asset management, including shipping and tracking.
QUALIFICATIONS:

EDUCATION:
  • High School Diploma or equivalent.
  • A+ Certification is preferred but not mandatory.
REQUIREMENTS:
  • Outstanding customer service abilities.
  • Minimum of 1 year of experience in IT.
  • Experience with Citrix Xen Desktop is advantageous but not essential.
  • Familiarity with cloning/imaging software for desktops and laptops.
  • Hands-on experience in providing Level 1 support.
  • Basic understanding of Active Directory or similar user management systems.
  • Capability to swiftly diagnose technical issues both in-person and remotely.
  • Aptitude for managing multiple projects simultaneously.
  • Ability to lift up to 50 pounds.
  • Knowledge of general networking administration and troubleshooting Windows-based PCs.
  • Experience in managing or administering ticketing systems.
  • Mac experience is a plus but not required.
  • Proficient in Windows Operating Systems.
  • Understanding of basic hardware components (laptops, desktops, and peripherals).
COMPENSATION RANGE:

$30.00 - $35.00 per hour

All compensation ranges are determined based on internal equity, job requirements, experience, and geographical considerations.

BENEFITS:
  • Comprehensive Medical, Dental, Vision, and Prescription benefits (PPO & HMO).
  • 401(K) Plan with Employer Matching.
  • Reimbursement for Licenses & Tuition.
  • Paid Time Off.
  • Holiday Pay.
  • Employee Perks and Discount Programs.
  • Competitive Salaries.
ABOUT INTEGRATED PAIN MANAGEMENT MEDICAL GROUP, INC.:

Integrated Pain Management Medical Group, Inc. is at the forefront of innovative pain management techniques and rehabilitation programs, setting the benchmark for holistic approaches to chronic pain management. Our medical professionals are recognized experts in their field and actively participate in clinical research aimed at developing the treatment solutions of the future.

We are committed to fostering a diverse workforce that reflects the patients we serve at all levels of our organization. We are an equal opportunity employer and adhere to the principles of the American Disabilities Act. If you require reasonable accommodation during the application process or have inquiries regarding essential job functions, please reach out to us.

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