Technical Support Specialist

2 weeks ago

Portland, Oregon, United States BankTalent HQ Full time

At BankTalent HQ, we understand that providing outstanding service to our clients is paramount in our banking operations. Our commitment lies in enhancing the experience of businesses and professionals by offering tailored banking and investment solutions from seasoned bankers dedicated to fostering long-term relationships. As a genuine partner, we empower local entrepreneurs and professionals to achieve their aspirations by delivering banking services that cater to their specific requirements.

We are currently on the lookout for an ideal candidate to join our team as a Technical Support Specialist. The successful applicant will possess a solid background in help desk support within a multi-site organization.

The Technology Operations division at BankTalent HQ is responsible for delivering technology services and support to both internal and external clients. Our core mission is to ensure the seamless operation of technology systems through exceptional client service. This division oversees help desk functions, desktop engineering, server, and application support across the organization.

Key Responsibilities:

  • Oversee support requests through various channels
  • Manage the ticket support queue in ServiceNow
  • Execute desktop application updates
  • Handle user provisioning, recertification, and terminations
  • Facilitate desktop and laptop deployments
  • Manage printer operations
  • Oversee facilities management
  • Travel to remote locations as necessary
  • Document procedures and systems
  • Provide staff training as required
  • Manage asset and inventory
  • Perform other duties as assigned
Qualifications:
  • High School diploma or equivalent required, along with 3+ years of experience with computers, networks, software, and hardware or other relevant experience.
  • Practical experience with ITMS suites; ServiceNow experience preferred
  • A willingness to learn and adapt
  • Proven ability to manage over 100 emails daily
  • Strong support experience with Windows 10 and Office 365
  • Professional demeanor and exceptional interpersonal skills to deliver excellent customer service
  • Collaborative team player
  • Excellent verbal and written communication skills with a creative and optimistic approach
  • Strong organizational skills with the ability to prioritize and meet frequent deadlines
  • Keen attention to detail, accuracy, and timely follow-up
  • Ability to work independently while collaborating with team members
  • Capability to lift 30lbs unassisted and 70lbs with assistance for equipment management
  • A valid driver's license and a clean driving record are essential for this role
Reports to: Technology Operations Manager

Work Schedule: This is a hybrid position requiring full-time hours (40 hours per week) with a schedule of 8 AM to 5 PM, Monday through Friday, excluding banking holidays. Overtime may be necessary throughout the year.

Benefits:
  • Comprehensive Medical, Dental, and Vision Insurance starting on the first day
  • Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance
  • Health Savings Account (HSA), Flexible Spending Account (FSA), and dependent care accounts
  • Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
  • 401(k) plan with company match, Profit Sharing, and competitive compensation based on experience
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for eligible employees
  • Employee Ambassador preferred banking products
  • Potential eligibility for cash bonus awards at the company's discretion

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