Compassionate Client Support Associate

2 weeks ago


Portland, Oregon, United States DoveLewis Veterinary Emergency and Specialty Hospital Full time

DoveLewis Veterinary Emergency and Specialty Hospital is actively seeking Skilled Client Relations Specialists to enhance our Emergency Room front desk operations. We have positions available for swing and overnight shifts.

As a Client Relations Specialist in the Emergency Room, you will serve as the primary contact for clients and their pets during urgent situations. Your key responsibilities will include collecting vital information from clients, collaborating with medical personnel to prioritize patient care, addressing client inquiries, providing updates, processing payments, and swiftly resolving issues in a highly emotional environment. This position demands outstanding customer service skills in face-to-face interactions, along with various administrative tasks. You will also play a pivotal role in keeping clients informed and reassured throughout their ER visits.

Schedule: ER Client Relations Specialists work on a rotating 3/4 schedule with 10-hour shifts, offering a consistent routine with consecutive days off each week. We are open to discussing schedule modifications to meet individual preferences.

Currently Hiring for Swing and Overnight Shifts

Salary: Starting at $19.95-$22 per hour, with additional compensation for specific shifts: 10% for overnight shifts, 10% for Saturdays, and 15% for Sundays.

What we seek in candidates:

  • Minimum one year of direct client service experience.
  • Proven ability to manage diverse clients in emotional situations with patience and professionalism.
  • At least one year of experience in a fast-paced customer service environment.
  • Preference for candidates with a background in veterinary or medical fields.
  • Familiarity with desktop computers and software such as MS Word and Excel; willingness to learn veterinary software.
  • Typing speed of at least 45WPM while engaging with clients.
  • Ability to manage a multi-line phone system while assisting in-person clients.
  • Attention to detail, accuracy, multitasking capabilities, and composure in a busy setting.
  • Strong problem-solving skills and the ability to work independently within a team.
  • Experience handling cash transactions.
  • A combination of experience or education can substitute for requirements.

What to expect at DoveLewis:

  • Commitment to delivering exceptional emergency, critical, and specialty care.
  • Contribution to the community through impactful services.
  • Student debt repayment assistance available.
  • Comprehensive benefits, including mental health coverage, LGBTQIA-friendly resources, and family options.
  • Employee discounts, pay differentials, and predictable work schedules for work-life balance.

How to submit your application:

To be considered, complete the online application with your resume attached. Resumes submitted without an online application will not be reviewed.

DoveLewis maintains a diverse workforce and drug-free environment, conducting pre-employment drug screening and background checks.



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