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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Portland, Oregon, United States Premier Systems Full timeJob Title: Technical Support TechnicianJoin Premier Systems as a Technical Support Technician and contribute to the success of our medical imaging system team.Job SummaryWe are seeking a skilled Technical Support Technician to provide remote technical assistance and maintenance of our medical imaging system. The ideal candidate will have excellent...
Technical Support Specialist
2 months ago
The Technical Support Specialist is a pivotal role responsible for addressing and resolving issues related to various technology products in an end-user computing setting.
Key Responsibilities:
- Conducts basic to intermediate troubleshooting and repair tasks for devices such as PCs, laptops, tablets, and printers.
- Provides dedicated support to high-priority clients.
- Handles change management requests, including the installation of new equipment and offering desk-side assistance.
- Executes Install/Move/Add/Change (IMAC) operations.
- Completes all assigned desk-side support tasks efficiently.
- Exhibits exceptional technical and customer service skills consistently.
- Aims to meet established customer satisfaction and operational metrics.
- Maintains proactive communication with users and service desk staff regarding service timelines and repair status.
- Adheres to documented service operations policies and procedures.
- May undertake additional duties or certifications as required by business needs.
Education and Experience:
- Typically requires a technical school certification or 2-3 years of relevant experience.
Certifications and Qualifications:
- Must maintain all necessary OEM Certifications as directed.
- Familiarity with relevant software and hardware systems is essential.
- Understanding of ITIL practices is preferred.
- A+ certification is advantageous.
- Additional customer-specific certifications or training may be required.
Essential Skills:
- Outstanding communication and customer interaction skills.
- Strong verbal, written, and interpersonal abilities.
- Capability to follow instructions and processes with minimal oversight.
- Able to lift and move computer equipment weighing up to 50 lbs.
- Possession of a basic repair toolkit is necessary.
Company Overview
F2OnSite is recognized as the fastest-growing IT field services provider in the United States, employing hundreds of technicians across more than 40 states.
Our services encompass the maintenance of computers, printers, point of sale systems, servers, and other hardware technologies, including installations, migrations, deployments, and repairs.
Our Focus:
We specialize in hardware solutions, including desktops, laptops, servers, printers, POS systems, and LCDs. Our dedicated team members operate onsite at customer locations, delivering hardware repair services, data migration, computer installations, printer relocations, and server and POS system maintenance.
We efficiently manage thousands of service requests weekly, ensuring our customers are operational as quickly as possible.
Our expertise spans various technology projects, desktop support, and more.
