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Technical Support Specialist
2 months ago
Position: Help Desk Technician
Employment Type: Full-Time, Direct Hire
Location: Bend, OR - Candidates must reside within a 30-mile radius
Salary Range: $50,000 - $65,000 based on experience
KEY RESPONSIBILITIES
- Deliver comprehensive support to end-users through phone, in-person, and online channels.
- Address IT inquiries via telephone and redirect calls to appropriate IT personnel when necessary.
- Communicate updates, statuses, and completion details to managers and users through various communication methods.
- Execute daily, weekly, and monthly IT operational tasks as per established checklists.
- Facilitate IT processes for employee transitions, including onboarding, transfers, and exits.
- Complete service requests as logged in the Help Desk system.
- Assist in training staff on new applications provided by the company and troubleshoot application-related issues.
- Oversee the installation, configuration, maintenance, and troubleshooting of desktop and laptop computers, tablets, printers, and other peripheral devices.
- Support the installation and upkeep of end-user software applications.
- Contribute to the maintenance of IT facilities across branch offices.
- Travel to branch locations and other assigned sites as required.
- Adhere to Company Values, compliance standards, and Information Protection protocols in all responsibilities.
- Participate in training sessions and comply with Company policies and applicable regulations.
REQUIREMENTS
- Must currently reside within 30 miles of Bend, OR due to the urgency of the role.
- Proficient in MS Windows, MS Office, and other standard PC software.
- Experience working with computers in a networked environment.
- Understanding of computer networking concepts, including TCP/IP, DHCP, and DNS.
- Strong written and verbal communication skills in English.
- Able to perform effectively under time constraints.
- Excellent troubleshooting skills, attention to detail, and ability to multitask.
- Capable of establishing an effective work schedule with minimal supervision.
EDUCATION AND EXPERIENCE
- Associate degree in Computer Science or a related field is preferred.
- A minimum of 2 years of experience in a computer-related role.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.
