Transplant Donor Liaison
1 month ago
EducationBachelor's degree in Business, Heath Care Administration or a related field Required On-the-Job Training or experience in transplantation, preferably with a living donor program, preferred Experience1-2 years Experience in a medical/hospital setting Required Experience with transplant patients and direct patient care, preferred. Knowledge, Skills, and AbilitiesExcellent customer service skills, ability to explain the donor process, schedule patient appointments, provide outstanding emotional support, and organizational skills.Must be detail-oriented, and have familiarity with necessary computer/database software and hardware.Understanding of professional healthcare practice to assess, plan, implement, and evaluate patient care.Knowledge of patient relations and education.Skills in establishing and maintaining effective working relationships with patients, medical staff, and the public.Ability to react calmly and effectively in emergency situations.Functions as the representative and liaison for the living donor program, serves as the key contact for the donor and ensures optimum service through the donation process.Participates in the scheduling process and organization of the donor candidate during the pre- evaluation and post transplant process, maintains on-going communication with the donor post transplant and ensures proper follow-up.Greets and escorts the donor to the OR on the day of surgery, navigates hospital services to ensure smooth completion of donor evaluation.Visits the donor after transplant and delivers a care package, provides discharge assistance on the in-patient unit with follow up appointments, contacting family members, assist in the transition of all transplant donors and HPB patients with outpatient clinic scheduling, and working with coordinator/mid-level provider.Manages the off-site housing apartments for donors and transplant recipients to include; booking, managing cleaning service, and ensuring cleanliness. Works with transplant team in identifying donor assistance resources such as travel, and access to the National Donor Assistance Program.Maintains established departmental policies and procedures; attends required meetings and participates in committees as requested.Exemplifies C2C standards in all activities.Assumes other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all-inclusive.
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