TMS Product Service Team Specialist

1 month ago

Los Angeles, California, United States Bank of Hope Full time
  • Provide exceptional support to customers and branches over the telephone or via email
  • Use a strong knowledge of the Cash Vault Services to confidently educate branches about the features & benefits
  • Communicate closely with 3rd party vendors, mostly armored service couriers with daily arising issues
  • Balance General Ledger Accounts for each 3rd party vendor to the Cash Vault inventory reports provided daily to ensure previous day's provisional/non-provisional credits posted with no errors
  • Independently handle and resolve problems, and follow-up on any pending items in reconciliation as needed
  • Order and mange FED cash shipments in and out
  • Responsible to claim FED cash shortages to armored service couriers
  • Replenish and monitor remotely located ATMs and work closely with Deposit Ops on any issues
  • Work with Sales Team and 3rd party vendors to set up the Smart safe service and assist with the client onboarding process
  • Allocate 3rd party vendors' monthly invoices to respective branches and send payment requests to the Accounting Dept
    Job Qualifications/Requirements
    • Minimum Education Level: High School Diploma
    • Minimum Job Experience: One to two years previous administrative, clerical or banking experience
    • Language requirements: English: Written/Verbal: Intermediate, - Korean: Written/Verbal: Intermediate desirable
    • Computer/software skills: Basic Level for Microsoft Outlook, Word and Excel
    • Required: Strong mathematical skills
    • Required: Ability to respond effectively to the most sensitive inquiries or customer complaints
    • Required: Attention to detail
    • Required: Ability to multi-task
    • Required: Ability to work under pressure
    • Required: Ability to work effectively with individuals and groups across the company to manage internal and external customer complaints
      The salary range for this full-time position is $18.50/hr - $22.00/hr + bonus + benefits

      Salary ranges are determined based on qualifications, level, and location.

      Exact compensation may vary based on your skills and experience.

      Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

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