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Program Support Assistant
2 months ago
Researches and communicates debt relief options available to the Veteran customer.
Performs account reconciliation of first party bills needing remedy action.
Responsible for all aspects of the billing level adjustment, remedy and correction actions, and overall resolution of first party copayment debt.
Provides customer service which meets the needs of all Veteran Customers while supporting VA mission within the specified guidelinesWork Schedule:
Monday -Friday 8:00am to 4:30pm
Compressed/Flexible:
May be available per supervisor discretion
Telework:
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.
Virtual:
This is not a virtual position.
Position Description/PD#:
Program Support Assistant/
PD53003A
Relocation/Recruitment Incentives:
Not Authorized
Permanent Change of Station (PCS):
Not Authorized
Financial Disclosure Report:
Not required
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