Support Analyst for Financial Systems

1 week ago

Smyrna, Georgia, United States PowerPlan, Inc. Full time

POSITION OVERVIEW

PowerPlan, Inc. is dedicated to enhancing the financial efficiency of our clients' assets through innovative solutions for intricate challenges. We are seeking a Support Analyst who will collaborate with our internal Customer Success Managers to assist clients in understanding their business goals, priorities, challenges, and workflows to formulate solution recommendations. This role is pivotal in investigating issues and delivering outcomes for initiatives crucial to our clients' success and the expansion of our recurring revenue streams.

We are in search of a proactive individual who is client-centric and a resourceful problem solver, capable of delivering substantial value to our clients. The ideal candidate must be highly cooperative, possess a curious mindset, and adeptly navigate ambiguity and frequently shifting priorities. This position demands exceptional attention to detail, a commitment to accuracy, and a strong dedication to completing tasks punctually. The individual in this role will approach work with seriousness, embodying a strong sense of responsibility and discipline.

A brisk pace will be typical for this position, with a primary focus on detailed, specialized tasks. The role will generally be task-oriented, requiring a conservative, careful, and methodical approach to work.

KEY RESPONSIBILITIES

1. Complete PowerPlan's Implementation Challenge: As part of our structured onboarding program, the Support Analyst will undertake an implementation challenge to gain insights into our financial systems software implementation, the PowerPlan data model, and integrated system data flows within the initial months. This exercise is foundational for the functional and technical expertise required for this position.

2. Complete PowerPlan's SQL Assessment: Within the first months, complete a SQL assessment to develop essential SQL skills while familiarizing with PowerPlan's underlying data model. This is a critical aspect of the role, necessitating the ability to utilize SQL for analyzing large data sets to identify issues and devise solutions.

3. Develop and unit test solutions for Premier Services customers with minimal guidance: Our clients depend on our capacity to translate functional business requirements into technical solutions. Collaborate with Customer Success Managers to design, develop, and test technical solutions addressing the business challenges of our Premier Services clients using available tools (SQL, PL/SQL, Powerbuilder). Typically, a solution may require 8-12 hours for a Support Analyst to complete. Examples of these solutions include integration programs for external system communication, reports capturing critical financial and operational data, automated procedures replacing manual tasks, and data conversion.

4. Manage tasks to meet internal and Premier Services customer deadlines: Contribute to our break-fix application support initiatives and Premier Services customer consulting events. Therefore, a Support Analyst must clearly communicate task statuses (e.g., solution enhancement requests, break-fix support issue resolutions) to customers and Customer Success Managers while prioritizing work to meet associated deadlines.

5. Data Load & Processing: Process accounting data (additions, retirements, and book depreciation) into the PowerTax system multiple times per year for each Premier Services customer. In case of anomalies, assist in identifying and resolving the root cause.

6. Maintaining Customer Application Configuration: Tax processing occurs at the conclusion of the enterprise capital lifecycle. As data evolves and new data is defined upstream, we must maintain equivalent data elements or map new elements to existing ones to enable our clients to perform their business processes and reconcile their financial landscape successfully. Review and maintain integration point configuration periodically for each Premier Services customer. Depending on the volume of required additions/updates, you may need to develop a streamlined solution for executing mass configuration changes.

7. Financial Systems Reconciliation: PowerPlan's proprietary software features internal and external integration points and complex calculation engines. You will conduct reconciliations to validate financial results that our Premier Services clients' CFOs rely on for auditable financials.

8. Resolve Product break-fix support inquiries: Assess urgency and understand priority to determine the most effective solution. Provide functional and technical problem-solving and issue resolution during peak periods (e.g., quarter-end, year-end) to clients.

QUALIFICATIONS

Required:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Tax, Accounting)
  • Excellent written and verbal communication skills
  • Ability to analyze complex processes and identify root causes methodically
  • Ability to collaborate and work effectively as part of a team
  • Ability to quickly establish oneself as a trusted advisor to PowerPlan's clients
  • Understanding of system and network architecture, system platforms, system access, database design, SQL queries, and network protocols
  • Demonstrated ability to solve complex problems and possess high-level technical skills
  • Proficient in MS Office Suite
  • Must be authorized to work in the US

Preferred:

  • Hands-on experience with capital projects, capital budgets, fixed asset accounting, or business tax software
  • Experience with key enterprise applications, including ERP, EAM, CRM, and Maximo
  • Experience delivering enterprise-level software applications/solutions, including ERP, EAM, etc. (e.g., SAP, Oracle, PeopleSoft)
  • Experience using and/or implementing PowerPlan

PowerPlan is an EOE

Applicant Privacy Notice

Please note that this is a hybrid role involving a combination of onsite work and remote work. While we strive to accommodate flexible working arrangements when feasible, there will be instances when onsite work is necessary. This may include scheduled office days, team meetings, client meetings, or special events.

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