Support Analyst for Financial Systems

2 weeks ago

Smyrna, Georgia, United States PowerPlan, Inc. Full time

POSITION OVERVIEW

PowerPlan, Inc. is dedicated to enhancing the financial performance of our clients' assets through innovative solutions for intricate challenges. We are seeking a Support Analyst who will collaborate with our internal Customer Success Managers to assist clients in comprehending their business goals, priorities, obstacles, and workflows to formulate solution recommendations. This role is essential in investigating issues and delivering outcomes for initiatives crucial to our clients' success and the expansion of our recurring revenue streams.

We are in search of a proactive individual who is customer-oriented and a resourceful problem solver to effectively provide value to our clients. The ideal candidate must be highly cooperative, possess a curious mindset, and be adept at managing uncertainty and frequently shifting priorities. This position demands exceptional attention to detail, a commitment to accuracy, and a strong dedication to completing tasks punctually. The individual in this role will approach work with seriousness, exhibit a strong sense of responsibility, and demonstrate discipline.

A relatively brisk pace will be typical for this position. The primary focus will be on detailed, specialized tasks. This role will generally be task-oriented, requiring a conservative, careful, and meticulous approach to work.

KEY RESPONSIBILITIES

1. Complete PowerPlan's Implementation Challenge: As part of our structured onboarding program, the Support Analyst will undertake an implementation challenge to gain insights into our financial systems software implementation, the PowerPlan data model, and integrated system data flows within the initial months. This exercise is foundational for the functional and technical knowledge necessary for this role.

2. Complete PowerPlan's SQL Assessment: Within the first months, complete a SQL assessment to develop essential SQL skills while familiarizing oneself with PowerPlan's underlying data model. This is a critical component of the role, requiring the ability to utilize SQL to analyze extensive data sets to identify issues and formulate solutions.

3. Develop and unit test solutions for Premier Services' clients with minimal guidance: Our clients depend on our capacity to translate functional business requirements into technical solutions that meet their strategic objectives. Collaborate with Customer Success Managers to design, develop, and test technical solutions addressing the business challenges of our Premier Services clients using available tools (SQL, PL/SQL, Powerbuilder). Typically, a solution may take 8-12 hours for a Support Analyst to complete. Examples of these solutions include integration programs for external systems, reports capturing critical financial and operational data, automated procedures replacing manual processes, and data conversion.

4. Manage tasks to meet internal and Premier Services client deadlines: Contribute early to our break-fix application support initiatives and Premier Services client consulting events. Therefore, a Support Analyst must clearly communicate the status of tasks (e.g., solution enhancement requests, break-fix support issue resolution) to clients and Customer Success Managers and prioritize work to meet associated deadlines.

5. Data Load & Processing: Process accounting data (additions, retirements, and book depreciation) into the PowerTax system multiple times per year per Premier Services client. In case of any anomalies, assist in identifying and resolving the root cause.

6. Maintaining Customer Application Configuration: Tax processing occurs at the end of the enterprise capital lifecycle. As data evolves and new data is defined upstream of our application, it is necessary to maintain equivalent data elements or map new elements to existing ones to enable our clients to effectively execute their business processes and reconcile their financial landscape. Review and maintain integration point configuration periodically per Premier Services client. Depending on the volume of required additions/updates, it may be necessary to develop a streamlined solution for mass configuration changes.

7. Financial Systems Reconciliation: PowerPlan's proprietary software features internal and external integration points and complex calculation engines. You will conduct reconciliations to validate financial results that the CFOs of our Premier Services clients rely on for auditable financials.

8. Resolve Product break-fix support inquiries: Assess urgency and understand priority to determine the most effective solution. Provide functional and technical problem-solving and issue resolution during peak periods (e.g., quarter-end, year-end) to clients.

REQUIRED QUALIFICATIONS

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Tax, Accounting)
  • Exceptional written and verbal communication skills
  • Adept at analyzing complex processes and identifying root causes methodically
  • Ability to collaborate and function as part of a team
  • Capability to quickly establish oneself as a trusted advisor to PowerPlan's clients
  • Understanding of system and network architecture, system platforms, system access, database design, SQL queries, and network protocols
  • Proven ability to solve complex problems and possess a high level of technical skills
  • Proficient in MS Office Suite
  • Must be authorized to work in the US

PREFERRED QUALIFICATIONS

  • Hands-on experience with capital projects, capital budgets, fixed asset accounting, or business tax software
  • Experience with key enterprise applications, including ERP, EAM, CRM, and Maximo
  • Experience delivering enterprise-level software applications/solutions, including ERP, EAM, etc. (e.g., SAP, Oracle, PeopleSoft)
  • Experience using and/or implementing PowerPlan

PowerPlan is an Equal Opportunity Employer

Applicant Privacy Notice

Please note that this is a hybrid role involving a combination of onsite work as well as remote work. While we strive to accommodate flexible working arrangements when feasible, there will be instances when onsite work is necessary. This may include scheduled office days, team meetings, client meetings, or special events.

  • Support Analyst for Financial Systems

    1 week ago

    Smyrna, Georgia, United States PowerPlan, Inc. Full time

    POSITION OVERVIEWPowerPlan, Inc. is dedicated to enhancing the financial efficiency of our clients' assets through innovative solutions for intricate challenges. We are seeking a Support Analyst who will collaborate with our internal Customer Success Managers to assist clients in grasping their business goals, priorities, challenges, and workflows to...

  • Support Analyst for Financial Systems

    1 week ago

    Smyrna, Georgia, United States PowerPlan, Inc. Full time

    POSITION OVERVIEWPowerPlan, Inc. is dedicated to enhancing the financial efficiency of our clients' assets through innovative solutions for intricate challenges. We are seeking a Support Analyst to collaborate with our internal Customer Success Managers, assisting clients in comprehending their business goals, priorities, obstacles, and workflows to...

  • Support Analyst for Financial Systems

    1 week ago

    Smyrna, Georgia, United States PowerPlan, Inc. Full time

    POSITION OVERVIEWPowerPlan, Inc. is dedicated to enhancing the financial efficiency of our clients' assets through innovative solutions for intricate challenges. We are seeking a Support Analyst who will collaborate with our internal Customer Success Managers to assist clients in understanding their business goals, priorities, challenges, and workflows to...

  • Senior Financial Analyst

    1 week ago

    Smyrna, Georgia, United States NorthPoint Search Group Inc Full time

    Senior Financial Analyst - Key Support to Executive Leadership Position Overview This position serves as a crucial financial resource across various operational levels, driving continuous improvement and promoting best practices throughout the organization. The primary responsibilities include: Timely preparation and comprehensive analysis of monthly,...

  • Senior Financial Analyst

    2 weeks ago

    Smyrna, Georgia, United States NorthPoint Search Group Inc Full time

    Senior Financial Analyst - Strategic Partner to Leadership Position Overview This position serves as a crucial resource for business operations across various levels, facilitating ongoing enhancements and promoting best practices throughout the organization. The primary responsibilities encompass: Timely preparation and thorough analysis of monthly,...

  • Lead Financial Analyst

    2 weeks ago

    Smyrna, Georgia, United States United Distributors Full time

    Company Overview:United Distributors stands as the premier wholesaler of beverage alcohol in the regions of Georgia and Alabama. With a legacy rooted in family values, the Hertz family, now in its fourth generation of leadership, exemplifies the rare success of family-owned businesses that thrive beyond three generations.Growth Focus:The Hertz family is...

  • Customer Support Specialist

    1 week ago

    Smyrna, Georgia, United States PowerPlan, Inc. Full time

    POSITION OVERVIEWPowerPlan, Inc. is dedicated to enhancing the financial efficiency of our clients' assets through innovative solutions for intricate challenges. We are seeking a Support Analyst who will collaborate with our internal Customer Success Managers to assist clients in comprehending their business goals, priorities, obstacles, and workflows to...

  • Customer Support Specialist

    1 week ago

    Smyrna, Georgia, United States PowerPlan, Inc. Full time

    POSITION SUMMARYPowerPlan, Inc. is dedicated to enhancing the financial performance of our clients' assets through innovative solutions for intricate challenges. We are seeking a Support Analyst who will collaborate with our internal Customer Success Managers to assist clients in grasping their business goals, priorities, challenges, and processes to...

  • Fire Safety Systems Technician

    2 weeks ago

    Smyrna, Georgia, United States Fire Systems, Inc. Full time

    Fire Safety Systems TechnicianFire Systems, Inc. is actively looking for a qualified Fire Safety Systems Technician to become a part of our team. With a strong reputation in the fire protection sector since 1986, we pride ourselves on delivering exceptional services to our clientele. Our workplace fosters a collaborative environment that encourages personal...

  • Financial Analyst

    1 week ago

    Smyrna, Georgia, United States NorthPoint Search Group Inc Full time

    Senior Financial Consultant - Executive Support Position Overview This position serves as a crucial business partner to various operational levels, facilitating ongoing enhancements and promoting best practices across the organization. The primary responsibilities include: Timely preparation and thorough analysis of monthly, quarterly, and annual financial...

  • Senior Financial Analyst

    2 weeks ago

    Smyrna, Georgia, United States The Ladders Full time

    Job OverviewPosition SummaryThe Ladders is seeking a highly skilled Senior Accountant to join our dynamic finance team. As a pivotal member of our organization, you will collaborate closely with the Controller and various accounting teams across multiple locations. Your expertise will be essential in managing daily banking operations, reconciling Accounts...

  • Senior Systems Architect

    2 weeks ago

    Smyrna, Georgia, United States Apex Systems Full time

    Job OverviewApex Systems is seeking a highly skilled Senior Systems Architect to enhance our technical team. This role is pivotal in guiding the design and execution of complex systems projects, ensuring they align with organizational goals and stakeholder requirements.Key ResponsibilitiesOversee all technical facets of system design, coordinating resources...

  • Technical Support Specialist

    3 days ago

    Smyrna, Georgia, United States PowerPlan, Inc. Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team at PowerPlan, Inc. As a key member of our support team, you will play a critical role in delivering exceptional customer service and technical expertise to our clients.Key ResponsibilitiesImplementation Challenge: Complete PowerPlan's...

  • Financial Services Advisor

    2 weeks ago

    Smyrna, Georgia, United States Ridgeview Institute Smyrna Full time

    Position OverviewLocationRidgeview Institute SmyrnaEmployment TypeFull TimeCompensation$23.00 HourlyShiftAnyCategoryAccountingRole SummaryThe Financial Counselor plays a crucial role in the financial operations of our healthcare facility. This position is tasked with verifying patient benefits and eligibility during admission inquiries, preparing necessary...

  • Senior Management Analyst

    2 weeks ago

    Smyrna, Georgia, United States DelDOT Full time

    Overview The Senior Management Analyst role at DelDOT is pivotal in providing analytical support across various program elements within the planning division. This position plays a crucial role in facilitating the execution of initiatives and strategies through comprehensive research, budget oversight, coordination of grant management, and the...

  • Senior Management Analyst

    2 weeks ago

    Smyrna, Georgia, United States DelDOT Full time

    Overview The Senior Management Analyst role offers critical technical support across all facets of the designated planning division. This position plays a vital role in executing programs and strategies through comprehensive research, budget oversight, coordination of grant management, and the assignment of key projects essential for program monitoring...

  • Cyber Defense Analyst

    6 days ago

    Smyrna, Georgia, United States Foxhole Technology Full time

    Job SummaryWe are seeking a highly skilled Cybersecurity Operations Specialist to join our team at Foxhole Technology. As a Cyber Defense Analyst, you will play a critical role in maintaining the security and integrity of our systems and networks.Key ResponsibilitiesDirectives Management: Maintain the Agency's Directives Management lifecycle, ensuring...

  • Senior Management Analyst

    2 weeks ago

    Smyrna, Georgia, United States DelDOT Full time

    Overview The Senior Management Analyst role is designed to provide comprehensive technical support across all facets of the designated planning division. This position plays a crucial role in facilitating the execution of programs and strategic initiatives through meticulous research, budget oversight, grant management assistance, and the allocation of...

  • Financial Services Advisor

    2 weeks ago

    Smyrna, Georgia, United States Ridgeview Institute Smyrna Full time

    Position OverviewLocationRidgeview Institute SmyrnaEmployment TypeFull TimeCompensation$23.00 HourlyWork ScheduleAny ShiftCategoryAccountingRole SummaryThe Financial Counselor plays a crucial role in managing patient financial interactions, including the verification of benefits and eligibility during admission inquiries. Responsibilities include preparing...

  • Chargeback Operations Specialist

    2 weeks ago

    Smyrna, Georgia, United States Integrated Resources, Inc ( IRI ) Full time

    Position: Chargebacks AnalystLocation: HybridContract Duration: 3 MonthsCompensation: $55/Hour on W2Onsite Requirement: Preferably 2 days per weekThe primary focus of this role is to manage chargeback processes effectively.Job OverviewThis position plays a crucial role in contract administration, impacting financial and operational aspects of the...