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Support Analyst for Financial Systems

2 months ago

Smyrna, Georgia, United States PowerPlan, Inc. Full time

POSITION OVERVIEW

PowerPlan, Inc. is dedicated to enhancing the financial efficiency of our clients' assets through innovative solutions for intricate challenges. We are seeking a Support Analyst who will collaborate with our internal Customer Success Managers to assist clients in grasping their business goals, priorities, challenges, and workflows to formulate solution recommendations. This role is pivotal in investigating issues and delivering outcomes for initiatives crucial to our clients' success and the expansion of our recurring revenue streams.

We are in search of a proactive individual who is customer-oriented and a resourceful problem solver, capable of delivering value to our clients. The ideal candidate must be highly cooperative, possess a curious mindset, and effectively navigate ambiguity and frequently shifting priorities. This position demands exceptional attention to detail, a commitment to accuracy, and a strong dedication to completing tasks punctually. The individual in this role will approach work with seriousness, demonstrating a robust sense of responsibility and discipline.

A faster-than-average work pace will be expected in this role. The focus will primarily be on detailed, specialized tasks, requiring a careful and methodical approach.

KEY RESPONSIBILITIES

1. Complete PowerPlan's Implementation Challenge: As part of our structured onboarding program, the Support Analyst will undertake an implementation challenge to gain insights into our financial systems software implementation, the PowerPlan data model, and integrated system data flows within the initial months. This exercise is fundamental for acquiring the functional and technical knowledge necessary for this position.

2. Complete PowerPlan's SQL Assessment: Within the initial months, the analyst will complete a SQL assessment to develop essential SQL skills while familiarizing themselves with PowerPlan's underlying data model. Proficiency in SQL is critical for researching extensive data sets to identify issues and devise solutions.

3. Develop and unit test solutions for Premier Services' clients with minimal guidance: Our clients depend on our ability to translate functional business requirements into technical solutions. Collaborate with Customer Success Managers to design, develop, and test technical solutions addressing the business challenges of our Premier Services clients, utilizing available tools (SQL, PL/SQL, Powerbuilder). Typically, a solution may require 8-12 hours for completion.

4. Manage tasks to meet internal and Premier Services client deadlines: Contribute to our application support initiatives and Premier Services client consulting events. Consequently, the Support Analyst must clearly communicate task statuses (e.g., solution enhancement requests, issue resolutions) to clients and Customer Success Managers while prioritizing work to meet deadlines.

5. Data Load & Processing: Process accounting data (additions, retirements, and book depreciation) into the PowerTax system multiple times per year for each Premier Services client. In case of anomalies, assist in identifying and resolving the root cause.

6. Maintain Customer Application Configuration: Tax processing occurs at the end of the enterprise capital lifecycle. As data evolves and new data is defined upstream, we must maintain equivalent data elements or map new elements to existing ones to enable our clients to perform their business processes effectively. Review and maintain integration point configurations regularly.

7. Financial Systems Reconciliation: PowerPlan's proprietary software features internal and external integration points along with complex calculation engines. Perform reconciliations to validate financial results relied upon by the CFOs of our Premier Services clients for auditable financials.

8. Resolve Product break-fix support inquiries: Assess urgency and priority to determine the most effective solution. Provide functional and technical problem-solving and issue resolution during peak periods to clients.

REQUIRED QUALIFICATIONS

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Tax, Accounting)
  • Exceptional written and verbal communication skills
  • Adept at analyzing complex processes and identifying root causes methodically
  • Ability to collaborate and function effectively as part of a team
  • Capability to quickly establish trust with PowerPlan's clients
  • Understanding of system and network architecture, system platforms, system access, database design, SQL queries, and network protocols
  • Proven ability to solve complex problems with a high level of technical skill
  • Proficient in MS Office Suite
  • Authorization to work in the US is required

PREFERRED QUALIFICATIONS

  • Hands-on experience with capital projects, capital budgets, fixed asset accounting, or business tax software
  • Experience with key enterprise applications, including ERP, EAM, CRM, and Maximo
  • Experience in delivering enterprise-level software applications/solutions, including ERP, EAM, etc. (e.g., SAP, Oracle, PeopleSoft)
  • Experience using and/or implementing PowerPlan

PowerPlan is an Equal Opportunity Employer

Applicant Privacy Notice

This role is hybrid, involving a combination of onsite work and remote work. While we strive to accommodate flexible working arrangements, there will be instances when onsite presence is necessary for scheduled office days, team meetings, client meetings, or special events.