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College IT Support Technician

2 months ago

Tuscaloosa, Alabama, United States The University of Alabama Full time

Pay Grade/Pay Range: Minimum: $ Midpoint: $24.18 (Hourly N5)


Department/Organization: Technology Services


Normal Work Schedule: Monday - Friday 8:00am to 4:45pm


Note to Applicants: Position is eligible for hybrid work subject to University policy.


Job Summary: The College IT Support Technician provides service to faculty, staff, and students utilizing college computer systems. Performs basic on-site troubleshooting, repair, and maintenance involving computer hardware and software. Resolves issues over the phone, email, or walk-ins. Monitors requests through completion and performs all related communication with customers. Coordinates outside vendors for installation and maintenance of multimedia equipment as needed. May provide guidance and/or supervision to student IT technical workers. May provide on-site support for server issues in the event of service outages.


Additional Department Summary: Performs troubleshooting, repair and maintenance involving computer hardware and software. Oversees maintenance and operational readiness of all Culverhouse classrooms, computer labs, and desktop computers. Recruits, hires, and trains a student staff to help provide support. Develops and maintains comprehensive maintenance and operational readiness support logs to insure the cost effective and timely support of all hardware and system software, electronic, and mechanical support equipment.


Required Minimum Qualifications: High school diploma or GED.


Additional Required Department Minimum Qualifications: Must have valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.


Skills and Knowledge: Ability to troubleshoot Windows based systems and software. Ability to maintain complex audio visual systems and Network and User Administration. Demonstrated interpersonal skills.


Preferred Qualifications: Two years experience managing student employees and management and use of trouble ticket software. Experience troubleshooting Linux and Apple based systems. Certifications from Apple, Dell, Microsoft, Red Hat, Crestron, A+, etc. Experience with PHP and Ruby.


Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.


Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law" Poster