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Multimedia Support Specialist II
2 months ago
Multimedia Support Specialist II
Tuscaloosa, Alabama, United States
Academic Affairs
Information Systems/Technology Support
Other
Technical/Paraprofessional
Regular Full-time (Benefits eligible)
Pay Grade/Pay Range: Minimum: $ Midpoint: $26.59 (Hourly N6)
Department/Organization: Center for Instructional Technology
Normal Work Schedule: Monday - Friday 8:00am to 4:45pm
Job Summary: The Multimedia Support Specialist II is responsible for delivering technical assistance and overseeing the installation of instructional facilities across the campus. This role includes the setup and maintenance of presentation classrooms, conference areas, digital signage systems, conferencing technologies, and emergency public address systems. The specialist will monitor and respond to help desk inquiries and provide mentorship to junior Multimedia Support Technicians.
Additional Department Summary: This position requires independent work to execute audio-visual systems tasks, including installation and commissioning of various systems. The specialist will troubleshoot intricate system challenges, manage system configurations, and implement audio-visual designs. Responsibilities also include planning technical live events and completing custom wiring and installation of diverse hardware components such as displays, projectors, speakers, microphones, and audio-visual furniture. The role involves navigating equipment like computers and specialized testing tools while responding to help desk requests. The specialist will act as the project lead during peak operational periods and collaborate daily with faculty, staff, and students.
Required Minimum Qualifications: A high school diploma or GED along with two (2) years of experience in audio-visual technical support; OR an associate's degree or higher with some experience in audio-visual technical support.
Additional Required Department Minimum Qualifications: A valid U.S. driver's license is required. Candidates must be at least 19 years old at the time of hire and possess an acceptable Motor Vehicle Report in compliance with University policies.
Skills and Knowledge: Strong customer service skills and knowledge of project leadership principles are essential. The ability to communicate effectively with end-users is crucial.
Preferred Qualifications: Certifications such as CTS and other industry-recognized credentials (Extron, Crestron) are preferred. Proficiency in basic software applications like Microsoft Outlook, Word, and Excel, along with an understanding of networking principles, is advantageous.
Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully complete a pre-employment background investigation. Information obtained from social media and other internet sources will also be reviewed. A prior conviction reported as a result of the background investigation does not automatically disqualify a candidate from consideration. Candidates with prior convictions will undergo an individualized review before a hiring decision is made.
Equal Employment Opportunity: The University of Alabama is committed to equal employment and educational opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis.
