Front Desk Assistant

2 months ago

Washington, Washington, D.C., United States USAJobs Full time
Duties

The House Office of the Legislative Counsel provides legislative drafting services to the committees and Members of the United States House of Representatives on a non-partisan, impartial, and confidential basis. Our goal is to work with committees and Members to understand their policy preferences in order to implement those preferences through clear, concise, and legally effective legislative language.

Position Description :

The Front Office Assistant plays a pivotal role in providing essential administrative and clerical support services to the staff within the House Office of the Legislative Counsel (HOLC). The Front Office Assistant will work a flexible hybrid work schedule- required to be on-site 2 days a week and remote the remainder of the week.

Seen as the initial point of contact for the HOLC office, the Front Office Assistant provides assistance to clients (Members of Congress and their staff) and welcomes office visitors in a courteous, polite, and professional manner. The Front Office Assistant will handle requests and information adhering to HOLC's strict attorney/client confidentiality protocols and disseminate information to the appropriate individual(s).

When working on special projects, the Front Office Assistant may be tasked with providing general assistance and recommendations on specific work activities.

This position reports to the HOLC office leadership and does not have any supervisory responsibilities.

Primary Duties and Responsibilities :

· Develops and maintains general working knowledge and understanding of the House Office of the Legislative Counsel practices and the legislative process at-large.

· · Greets office visitors, answers incoming calls, address general/routine inquiries, forwards messages as appropriate, and ensures that adequate phone coverage is maintained during official business hours.

· · Carefully assess and distribute client requests to attorneys and paralegals either by phone or email.

· · Maintains HOLC general inbox and ensures prompt and accurate HOLC correspondence with internal and external individual(s).

· · Maintain daily, weekly and monthly staff calendar. Keep accurate and up to date leave records of staff and leadership.

· · Coordinate miscellaneous general office services, including ordering office furnishings, materials, and supplies. Maintain office legal library.

Requirements

Conditions of Employment
  • Must be a citizen of the United States. Must be prepared to occasionally respond to the Legislative Counsel on evenings and weekends. Must have an ability to be impartial, in appearance as well as in fact, in matters of politics and public policy.

    Qualifications

    · 2 years of relevant work experience. Or an equivalent combination of education and work experience.

    · Must be United States citizen.

    · Professional background cannot contain partisan political work.

    · Ability to maintain decorum in high stress situations. Exhibit a high standard of customer service.

    · Ability to provide administrative support, including assessing and disseminating requests, scheduling meetings, and managing records.

    · Ability to work on multiple tasks/assignments simultaneously with a strong attention to detail.

    · Knowledge of, and ability to, use various automated office systems and software programs, including record management systems, Microsoft Office, and Adobe Acrobat.

    · Ability to analyze problems and recommend appropriate solutions/changes.

    · Ability to establish effective working relationships with HOLC staff, office leadership, and clients.

    · Ability to work autonomously and within a team.

    · Ability to handle sensitive and confidential matters with tact and maintain impartiality in judgment and in action.

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