Help Desk Support Analyst 1

1 month ago

Washington, Washington, D.C., United States United Medical Center Full time
The Tier 1 IT Help Desk Support Analyst
  • I functions as a key team member in a customer service driven environment and provides front line support for both desktop and laptop users.
This person will also interact with managers, departmental liaisons, and key hospital staff and collaborate with other Help Desk analysts, infrastructure support personnel, and application support personnel.

Consequently, this role requires excellent customer service and good verbal and written communication skills and the ability to work closely with users to resolve their computer related challenges.

Act as initial point of contact for the IT Help Desk Answer Help Desk support phone calls. Provide support to end-users via telephone or face-to-face. Work to identify, document, and resolve end-user issues and problems encountered on UMC network and computing. Escalate issues to Lead and IT Management as appropriate.

Provide on-call support on a rotational basis Be available to assist end-users with IT issues during off hours and weekends.

Escalate issues to other team members and IT management as appropriate. If necessary, physically go to hospital to support issue resolution. Provide support of technology projects both large and small (e.g. A/V set-up and support, office moves, PC build-out, procurement, etc ). Configure and deploy computers, printers, applications, and other technology to end- users. Perform equipment Moves-Adds
  • Changes.
Perform A/V set-up for presentations, training, interviews, etc. Other project support as needed.

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