Overnight Front Desk Supervisor
3 weeks ago
Why us?
Sage Hospitality Group is looking to hire an Overnight Front Desk Supervisor to join us overseeing the Westin Washington City Center Must be available to work overnight and/or PM shifts with open availability Monday-Sunday.
A modern, luxury hotel in the heart of our nation's history, The Westin Washington, D.C. City Center is a dynamic hotel in one of the world's most iconic destinations: downtown Washington D.C. Our Hotel is just five blocks from the White House, a short walk to the Lincoln Memorial and Washington Memorial, and close to all the best restaurants and bars the city center has to offer.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it's really about who you are, which is why we invest in your personal and professional growth. Join our team
Job Overview
Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
- Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Performs other duties as assigned, requested or deemed necessary by management.
Qualifications
Education/Formal Training
High school education or equivalent experience.
Experience
1 or more full years employment experience in a related position with this company or other organization(s).
Knowledge/Skills
- Requires understanding of all hotel front office procedures.
- Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
- Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
- Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
- Requires supervision/management skills.
- Ability to communicate information and hotel services to management and guests. Second language may be required.
- Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to communicate in person and on telephone frequently.
- Ability to read written communiqués, analyzing reports and seeing monochrome computer screen.
- Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
- Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
- Continuous standing 90% of time -communicating with guests.
- No climbing required. No driving required.
- Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
- Continuous standing -80% of shift.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Benefits
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Unlimited PTO
Eligible to participate in the Company's 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more
Eligible to participate in the Employee Referral Bonus Program. Up to $500 per referral
ID:
Position Type: Regular Full-Time
Property : Westin Washington DC
Outlet: Hotel
Category: Front Desk & Guest Services
Address: 1400 M St NW
City: Washington
State: Washington, DC
EOE Protected Veterans/Disability
-
Front Desk Supervisor
3 days ago
Washington, Washington, D.C., United States The Quincy Hotel, Washington DC Full timeJob DescriptionThe Quincy Hotel in Washington DC is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our hotel operations, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Supervise Front Desk Operations: Oversee the daily...
-
Front Desk Agent
2 months ago
Washington, Washington, D.C., United States Capital Hilton Full timeThe Capital Hilton is looking for a talented Front Desk Agent/ Night Auditor to join their Front Desk team Located just blocks from the capital's best attractions, this property has 550 rooms, 30,000 square feet of banquet space, and 4 food and beverage outlets. In this role, you will serve has a guest-facing Front Desk Agent and a Night Auditor, reporting...
-
Front Desk Team Lead
4 days ago
Washington, Washington, D.C., United States Canopy by Hilton Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Canopy by Hilton. As a key member of our hotel operations, you will be responsible for providing exceptional guest service, leading a team of front desk associates, and ensuring seamless check-in and check-out experiences.Key ResponsibilitiesProvide...
-
Front Desk Representative
1 week ago
Washington, Washington, D.C., United States Remington Hotels Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Remington Hotels. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience for our guests.Key ResponsibilitiesWelcoming and assisting guests during their stay, including...
-
Night Auditor
2 days ago
Washington, Washington, D.C., United States Hyatt Hotels Full timeJob Summary:As a Night Auditor at Hyatt Hotels, you will be responsible for the preparation and disposition of all Night Audit work. This role requires a high level of attention to detail and organizational skills to ensure accurate and efficient processing of financial transactions.Key Responsibilities:Be responsible for the preparation and disposition of...
-
Front Desk Representative
2 days ago
Washington, Washington, D.C., United States Remington Hotels Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Remington Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities Greet...
-
Front Desk Supervisor
2 months ago
Washington, Washington, D.C., United States Courtyard Washington, DCU.S. Capitol Full timeAs Front Office Supervisor you will play a crucial role in mentoring our innovative TEAM deliver upscale customer service and ensuring unforgettable guest experiences. TEAM Culture:Our TEAM culture motivates and encourages each individual member to achieve "MORE" in daily life and prosper in their career with a company that values them. Our hope is that each...
-
Front Desk Agent
3 months ago
Washington, Washington, D.C., United States The Darcy Full timeJob DescriptionOften the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other...
-
Front Desk Associate
1 week ago
Washington, Washington, D.C., United States Cambria Hotel Full timeFront Desk & Guest ExperienceWe are seeking individuals with a strong commitment to providing exceptional service to join our team at Cambria Hotel. Working at the front desk gives you the opportunity to interact with guests and play a crucial role in shaping their experience. If you have a friendly demeanor, proactive attitude, and sense of responsibility,...
-
Front Desk Coordinator
4 days ago
Washington, Washington, D.C., United States NovaCare Rehabilitation Full timeAbout the RoleWe are seeking a highly skilled and patient-focused individual to join our team as a Patient Service Specialist at NovaCare Rehabilitation. As a key member of our front desk team, you will play a vital role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.Key ResponsibilitiesGreet and...
-
Front Desk Coordinator
2 days ago
Washington, Washington, D.C., United States The Joint Chiropractic Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Coordinator at The Joint Chiropractic. As a key member of our front office team, you will be responsible for providing exceptional patient care and support to our members and patients.Key ResponsibilitiesProvide Excellent Patient CareGreet members...
-
Front Desk Associate
4 days ago
Washington, Washington, D.C., United States AI Squared Full timeJob SummaryThe Administrative Assistant will serve as the primary point of contact for visitors and clients at the AI Squared office, providing a welcoming and professional experience. This role involves managing office operations, front desk duties, and supporting interior design and styling projects. The ideal candidate will possess strong organizational...
-
Front Desk Representative
2 days ago
Washington, Washington, D.C., United States The Quincy Washington DC Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at The Quincy Washington DC. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and ensuring a seamless check-in and check-out experience.Key ResponsibilitiesGuest Services: Greet and...
-
IT Service Desk Supervisor
4 days ago
Washington, Washington, D.C., United States Stone Search Full timeJob SummaryThe IT Service Desk Supervisor at Stone Search is responsible for overseeing the day-to-day operations of the service desk, ensuring timely and efficient handling of support requests.Key ResponsibilitiesSupervise and guide the Service Desk Analysts and Senior Service Desk Analysts to deliver high-quality customer service.Develop and implement...
-
Front Desk Supervisor
3 months ago
Washington, Washington, D.C., United States Hyatt House Washington D.C.The Wharf Full timeRole Responsibilities:Provide the highest quality of service to the customer at all times. Check guests in and out efficiently and in a friendly manner. Handle guest mail and messages per established procedures. Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies. Take reservation requests efficiently....
-
Front Desk Coordinator
7 days ago
Washington, Washington, D.C., United States Compass Group Careers Full timeJob Summary:The Front Desk Coordinator will be responsible for providing exceptional customer service to clients, visitors, and employees. This includes operating the switchboard, handling visitor inquiries, and providing a warm and welcoming atmosphere.Key Responsibilities:Operate the switchboard and handle incoming calls in a professional and friendly...
-
Front Desk Coordinator
4 days ago
Washington, Washington, D.C., United States Peraton Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Administrator to join our team at Peraton. As a key member of our support staff, you will be responsible for providing exceptional administrative support to our senior leadership team.Key ResponsibilitiesAdministrative Support: Provide administrative support to senior leadership,...
-
Front Desk Coordinator
2 days ago
Washington, Washington, D.C., United States Glowbar Full timeAbout GlowbarGlowbar is a rapidly growing skincare company that is revolutionizing the industry with its innovative approach to professional skincare. Our mission is to help people feel confident in their skin, and we're seeking passionate and service-oriented individuals to join our founding team.Job SummaryWe're looking for a highly motivated and...
-
Reception Operations Supervisor
7 days ago
Washington, Washington, D.C., United States Peachtree Group Full timePosition Overview: The Front Office Supervisor is responsible for overseeing the guest services team to ensure seamless operations and exceptional guest experiences. This role requires a professional demeanor and the ability to provide timely and accurate information to guests. Key Responsibilities: Supervise daily operations to ensure all team members...
-
Front Desk
1 month ago
Washington, Washington, D.C., United States Marriott International Full timeAdditional Information Pay: $20.21/hour, Full Time, open availability neededJob Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Washington DC Downtown, 1199 Vermont Avenue NW, Washington, District of Columbia, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION...