Front Desk Associate

2 months ago


Washington, Washington, D.C., United States Cambria Hotel Full time

Front Desk & Guest Experience

We are seeking individuals with a strong commitment to providing exceptional service to join our team at Cambria Hotel. Working at the front desk gives you the opportunity to interact with guests and play a crucial role in shaping their experience. If you have a friendly demeanor, proactive attitude, and sense of responsibility, this position is a perfect fit for you. At our company, we foster a supportive and respectful work environment where every team member is valued.

Key Responsibilities:

  • Assisting guests with professionalism and courtesy
  • Maintaining high levels of service and hospitality
  • Promptly addressing guest concerns and ensuring resolution
  • Handling guest payments and adhering to cash handling procedures
  • Managing guest mail and messages with confidentiality
  • Being knowledgeable about the hotel brand and programs
  • Communicating effectively with other departments and management
  • Responding promptly to calls and requests for assistance
  • Knowing hotel safety and emergency procedures

Benefits:

  • Competitive wages
  • Comprehensive benefit package for full-time associates
  • Medical/dental/vision plans, life insurance, disability options
  • 401K options, tuition assistance
  • Discounted room rates at Cambria managed hotels
  • Training & development opportunities
  • Career advancement possibilities

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