Front Desk Associate
2 months ago
Front Desk & Guest Experience
We are seeking individuals with a strong commitment to providing exceptional service to join our team at Cambria Hotel. Working at the front desk gives you the opportunity to interact with guests and play a crucial role in shaping their experience. If you have a friendly demeanor, proactive attitude, and sense of responsibility, this position is a perfect fit for you. At our company, we foster a supportive and respectful work environment where every team member is valued.
Key Responsibilities:
- Assisting guests with professionalism and courtesy
- Maintaining high levels of service and hospitality
- Promptly addressing guest concerns and ensuring resolution
- Handling guest payments and adhering to cash handling procedures
- Managing guest mail and messages with confidentiality
- Being knowledgeable about the hotel brand and programs
- Communicating effectively with other departments and management
- Responding promptly to calls and requests for assistance
- Knowing hotel safety and emergency procedures
Benefits:
- Competitive wages
- Comprehensive benefit package for full-time associates
- Medical/dental/vision plans, life insurance, disability options
- 401K options, tuition assistance
- Discounted room rates at Cambria managed hotels
- Training & development opportunities
- Career advancement possibilities
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