Front Desk Agent

2 months ago

Washington, Washington, D.C., United States Capital Hilton Full time
The Capital Hilton is looking for a talented Front Desk Agent/ Night Auditor to join their Front Desk team Located just blocks from the capital's best attractions, this property has 550 rooms, 30,000 square feet of banquet space, and 4 food and beverage outlets.

In this role, you will serve has a guest-facing Front Desk Agent and a Night Auditor, reporting directly to the Director of Front Office Operations.

The ideal candidate will be a passionate, driven, detailed individual with excellent organization and time management skills. At least 1 year of Front Desk/ Night Auditor experience in a hotel environment is required. OnQ experience is required. Knowledge of other Hilton systems (Kipsu and HotSOS) is preferred.

For more information on the property, please visit the hotel website or the Capital Hilton Instagram

Shift Pattern: Overnight Shift/ 11:00pm - 7:30am/ Full availability is required including weekends and holidays

Pay Range: $ $25.00per hour and is based on applicable and specialized experience and location (plus $1.00 overnight differential)

Medical Insurance Coverage available - for you and your family

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Go Hilton travel program: 100 nights of discounted travel
Access to your pay when you need it through DailyPay
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
Flexible shifts and days off
Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
Mental health resources including free counseling through our Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
401K plan and company match to help save for your retirement
*Available benefits may vary depending upon property-specific terms and conditions of employment What will I be doing? As Night Auditor, you will maintain the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. A Night Auditor must perform the following tasks to the highest standards: Ensure the maintenance of professional financial standards throughout the hotel
Undertake a review of end-of-day takings against logged reports
Edit all reports to ensure accuracy and full completion
Investigate any anomalies found between daily reports and takings
Train the Night Managers in ensuring the accurate completion of systems and processes
Assist the Night Manager in emergency situations
During third shift, this individual will be responsible for performing the below tasks to the highert standard: Greets and registers guests
Provides prompt and courteous service
Checks guests out of the hotel
Resolves guest challenges throughout their stay in the hotel
Upgrades guests, and promotes hotel services and amenities
Completes the registration process, codes electronic keys, and makes appropriate selection of rooms based on guest needs
Promotes and administers Marketing Programs for arriving guests
Ensures guest knows location of room, and arranges for team member to accompany guest to room
Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
RequirementsWhat are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes: Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

  • Front Desk Representative

    1 week ago

    Washington, Washington, D.C., United States Remington Hotels Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Remington Hotels. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience for our guests.Key ResponsibilitiesWelcoming and assisting guests during their stay, including...

  • Front Desk Representative

    2 days ago

    Washington, Washington, D.C., United States Remington Hotels Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Remington Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities Greet...

  • Front Desk Agent

    3 months ago

    Washington, Washington, D.C., United States The Darcy Full time

    Job DescriptionOften the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other...

  • Front Desk Agent

    2 months ago

    Washington, Washington, D.C., United States Eaton Hotel Full time

    Eaton Workshop is a purpose-driven global hospitality company dedicated to shaping a better world based on values of inclusivity, integrity, and imagination and driven by a triple bottom line of people, planet, and profit. Founded by Hong Kong-born Asian-American Katherine Lo in 2018, she started Eaton to reimagine how we could build physical and digital...

  • Front Desk Supervisor

    3 days ago

    Washington, Washington, D.C., United States The Quincy Hotel, Washington DC Full time

    Job DescriptionThe Quincy Hotel in Washington DC is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our hotel operations, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Supervise Front Desk Operations: Oversee the daily...

  • Front Desk Team Lead

    4 days ago

    Washington, Washington, D.C., United States Canopy by Hilton Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Canopy by Hilton. As a key member of our hotel operations, you will be responsible for providing exceptional guest service, leading a team of front desk associates, and ensuring seamless check-in and check-out experiences.Key ResponsibilitiesProvide...

  • Night Auditor

    2 days ago

    Washington, Washington, D.C., United States Hyatt Hotels Full time

    Job Summary:As a Night Auditor at Hyatt Hotels, you will be responsible for the preparation and disposition of all Night Audit work. This role requires a high level of attention to detail and organizational skills to ensure accurate and efficient processing of financial transactions.Key Responsibilities:Be responsible for the preparation and disposition of...

  • Front Desk Associate

    1 week ago

    Washington, Washington, D.C., United States Cambria Hotel Full time

    Front Desk & Guest ExperienceWe are seeking individuals with a strong commitment to providing exceptional service to join our team at Cambria Hotel. Working at the front desk gives you the opportunity to interact with guests and play a crucial role in shaping their experience. If you have a friendly demeanor, proactive attitude, and sense of responsibility,...

  • Front Desk Coordinator

    4 days ago

    Washington, Washington, D.C., United States NovaCare Rehabilitation Full time

    About the RoleWe are seeking a highly skilled and patient-focused individual to join our team as a Patient Service Specialist at NovaCare Rehabilitation. As a key member of our front desk team, you will play a vital role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.Key ResponsibilitiesGreet and...

  • Front Desk Coordinator

    2 days ago

    Washington, Washington, D.C., United States The Joint Chiropractic Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Coordinator at The Joint Chiropractic. As a key member of our front office team, you will be responsible for providing exceptional patient care and support to our members and patients.Key ResponsibilitiesProvide Excellent Patient CareGreet members...

  • Front Desk Associate

    4 days ago

    Washington, Washington, D.C., United States AI Squared Full time

    Job SummaryThe Administrative Assistant will serve as the primary point of contact for visitors and clients at the AI Squared office, providing a welcoming and professional experience. This role involves managing office operations, front desk duties, and supporting interior design and styling projects. The ideal candidate will possess strong organizational...

  • Front Desk Representative

    2 days ago

    Washington, Washington, D.C., United States The Quincy Washington DC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at The Quincy Washington DC. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and ensuring a seamless check-in and check-out experience.Key ResponsibilitiesGuest Services: Greet and...

  • Overnight Front Desk Supervisor

    3 weeks ago

    Washington, Washington, D.C., United States Sage Hospitality Group Full time

    Why us?Sage Hospitality Group is looking to hire an Overnight Front Desk Supervisor to join us overseeing the Westin Washington City Center Must be available to work overnight and/or PM shifts with open availability Monday-Sunday.A modern, luxury hotel in the heart of our nation's history, The Westin Washington, D.C. City Center is a dynamic hotel in one of...

  • Front Desk Coordinator

    7 days ago

    Washington, Washington, D.C., United States Compass Group Careers Full time

    Job Summary:The Front Desk Coordinator will be responsible for providing exceptional customer service to clients, visitors, and employees. This includes operating the switchboard, handling visitor inquiries, and providing a warm and welcoming atmosphere.Key Responsibilities:Operate the switchboard and handle incoming calls in a professional and friendly...

  • Front Desk Coordinator

    4 days ago

    Washington, Washington, D.C., United States Peraton Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Administrator to join our team at Peraton. As a key member of our support staff, you will be responsible for providing exceptional administrative support to our senior leadership team.Key ResponsibilitiesAdministrative Support: Provide administrative support to senior leadership,...

  • Front Desk Coordinator

    2 days ago

    Washington, Washington, D.C., United States Glowbar Full time

    About GlowbarGlowbar is a rapidly growing skincare company that is revolutionizing the industry with its innovative approach to professional skincare. Our mission is to help people feel confident in their skin, and we're seeking passionate and service-oriented individuals to join our founding team.Job SummaryWe're looking for a highly motivated and...

  • Front Desk

    1 month ago

    Washington, Washington, D.C., United States Marriott International Full time

    Additional Information Pay: $20.21/hour, Full Time, open availability neededJob Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Washington DC Downtown, 1199 Vermont Avenue NW, Washington, District of Columbia, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION...

  • Front Desk

    3 weeks ago

    Washington, Washington, D.C., United States Marriott International Full time

    Additional Information Pay Rate: $20.21/Hour, Full-Time, Open availability neededJob Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Washington DC Downtown, 1199 Vermont Avenue NW, Washington, District of Columbia, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION...

  • Front Desk Assistant

    2 months ago

    Washington, Washington, D.C., United States USAJobs Full time

    DutiesThe House Office of the Legislative Counsel provides legislative drafting services to the committees and Members of the United States House of Representatives on a non-partisan, impartial, and confidential basis. Our goal is to work with committees and Members to understand their policy preferences in order to implement those preferences through clear,...

  • Assistant Front Desk Manager

    4 weeks ago

    Washington, Washington, D.C., United States Hyatt House Washington D.C.The Wharf Full time

    We are hiring an Assistant Front Office ManagerResponsibilities:Be readily available and approachable for all guests.Assist associates in understanding guests' ever-changing needs and expectations and exceed them.Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.Publish all GSS results in a...