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Operation Oversight Manager

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Durham, North Carolina, United States GlaxoSmithKline Full time
Site Name: Durham Blackwell Street, USA - Pennsylvania - Philadelphia
Posted Date: Jul 2 2024

The Operations Oversight Manager will critically review new and existing business processes to determine the need for and adequacy of key internal controls and be responsible for upward communication and reporting on the control framework. This role will provide both strategic and tactical insight to Commercial Operations teams as it relates to commercial risk. This role will lead, advise and/or participate in cross-functional initiatives and projects as it relates to strengthening the internal controls framework for US Pharma. Comprehensive and holistic data reviews, process improvements, and system recommendations for enhancing the effectiveness of US Pharma controls are expected of this role.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:
  • Act as US Commercial Market Research Subject Matter Expert. This involves being the vendor management lead, performing Market Research controls testing, aligning with global Market research, and providing day-to-day oversight of US Commercial Market Research risk management.
  • Under the guidance of the strategic lead of the US Commercial Digital Activation Centre (DAC), a governance body providing digital marketing and privacy oversight, embed the work underway transforming this governance body and bring operational excellence from a meeting, documentation, and communication perspective
  • Conduct end-to-end business process reviews to identify key controls, evaluate adequacy of these controls, articulate and prioritize control gaps, and partner with the subject matter experts to develop corrective and preventative action plans to remediate control gaps. Lead the quarterly management monitoring output reporting for US Commercial
  • Manage and coach analyst roles responsible for Fleet Safety and Sample Compliance. Work with the matrixed accountable leads in these spaces to ensure alignment and clarity of objectives
  • Leads and/or participates on cross-functional and matrixed project teams to implement new or enhanced controls related to key business processes or systems
  • Establishes and manages effective relationships with other areas in GSK to ensure alignment of controls
  • Influences and negotiates with clients to develop satisfactory solutions necessary to meet compliance and audit requirements
  • Lead/participate in cross functional/departmental teams to fulfill process mapping, perform compliance activities and complete special projects


Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:
  • BA/BS
  • Experience with audit, privacy, compliance and risk management expertise and secondary knowledge of sales, market research and marketing practices.
  • 8 + years of overall experience with 6+ years in the pharmaceutical industry.
  • Experience with change and process improvement and simplification initiatives and understands process improvement methodology.


Preferred Qualifications:

If you have the following characteristics, it would be a plus:
  • Experience leading and developing others
  • Positive work ethic and attitude
  • In-depth knowledge of Market Research Practices/Policy and regulatory environment within the Pharma industry
  • Demonstrates excellent analytical, problem solving, negotiating, influencing and project management skills.
  • Agility in adopting digital tools (e.g., AI, Smartsheets) to increase operational efficiency
  • Excellent communication, interpersonal, and influencing skills required to interact with all levels of management for both internal and external stakeholders.
  • Demonstrates ability to operate independently with a high degree of initiative
  • Strong organizational skills to handle multiple projects and priorities
  • Good problem solving, analytical and decision-making skills
  • Excellent communication and presentation skills, both oral and written to senior management
  • Significant interpersonal skills with the ability to influence and negotiate cross-functionally with all levels of internal management as well as external vendors.
  • Ability to present in both 1-on-1 and group situations.


#LI-GSK

Please visit GSK US Benefits Summary t o learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at US Toll Free) or outside US).

GSK is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

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