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Store Operations Manager

2 months ago

Durham, North Carolina, United States Domino's Pizza LLC Full time

Company Overview

Position Overview
As a Store Operations Manager, you will play a crucial role in overseeing the daily functions of our establishment.

  • Direct and support a team of delivery personnel and customer service representatives to ensure prompt and accurate order fulfillment.
  • Manage financial responsibilities, including nightly cash deposits during closing shifts.
  • Conduct comprehensive inventory assessments at the end of each day.
  • Ensure the store is fully prepared and operational at opening time.
  • Instill a strong sense of urgency in the team for every order processed.
  • Maintain compliance with operational standards and evaluations.
  • Supervise all aspects of store management.
  • Facilitate communication with fellow managers and staff on operational matters.
  • Assess and determine product and ingredient requirements for biweekly deliveries.
  • Provide ongoing training and support to the General Manager in Training.
  • Ensure staffing levels are appropriate for peak business hours.
  • Develop and manage employee schedules based on operational needs.
  • Collect payments and ensure proper documentation from delivery staff at shift end.
  • Address customer concerns effectively to enhance satisfaction and retention.
  • Ensure delivery vehicles meet all safety and operational standards.
  • Optimize delivery routes to ensure timely service while adhering to company standards.
  • Analyze and interpret financial reports and ledgers.
  • Uphold company standards for employee appearance and conduct.
  • Promote menu items, special offers, and marketing campaigns.
  • Engage in cross-training for various operational roles, including food preparation and customer service.

Customer Service Commitment

  • Deliver exceptional service to both internal and external customers through various communication channels.
  • Exhibit clear communication skills, both written and verbal, and proficiency in computer-based order systems.
  • Foster a collaborative and energetic work environment that emphasizes teamwork and enjoyment.

Additional Information

Your information will be kept confidential in accordance with EEO guidelines.