Store Operations Manager
2 weeks ago
Company Overview
At Domino's Pizza LLC, we prioritize our workforce, offering comprehensive training, a vibrant work environment, and a strong emphasis on collaboration.
Position Overview
The Store Operations Manager will be responsible for overseeing daily operations and ensuring a seamless customer experience.
- Direct a team of delivery personnel and customer service representatives to guarantee prompt and accurate order fulfillment.
- Manage end-of-day financial procedures, including bank deposits.
- Conduct nightly inventory assessments during closing shifts.
- Ensure the store is fully prepared for operations at opening time.
- Instill a sense of urgency in fulfilling every order.
- Ensure compliance with operational standards and evaluations.
- Supervise overall store functions.
- Liaise with fellow managers and staff on matters affecting business operations.
- Calculate and manage product and ingredient requirements for biweekly deliveries.
- Provide training and guidance to the General Manager in Training on all operational aspects.
- Maintain appropriate staffing levels to meet business demands throughout the day.
- Develop and manage employee schedules based on labor requirements.
- Collect payments and signed receipts from delivery staff at shift end.
- Handle customer disputes effectively, ensuring satisfaction and retention.
- Ensure delivery vehicles meet both mechanical and aesthetic standards.
- Assist in optimizing delivery routes to enhance customer service while adhering to operational standards.
- Understand and interpret profit and loss statements.
- Uphold grooming, uniform, and appearance standards.
- Promote menu items, specials, and ongoing promotions.
- Receive cross-training in product preparation, operational procedures, and packaging for delivery or carryout.
- Deliver exceptional customer service to both internal and external clients, via phone and in-person interactions.
- Exhibit clear communication skills, both written and verbal, and proficiency in computer-based order systems.
- Foster a culture of teamwork, enthusiasm, and enjoyment within the workplace.
Requirements
Successful candidates will pass a background check and possess a minimum of one year of prior experience in a managerial role within the restaurant industry.
Additional Information
All personal information will be handled confidentially in accordance with EEO guidelines.
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