Technical Support Specialist

2 months ago

Boise, Idaho, United States tapwage Full time
Technical Support Specialist

BCforward is currently seeking a highly motivated Technical Support Specialist for an opportunity in Boise, ID.

Position Title:
Technical Support Specialist

Location:
Boise, ID

Anticipated Start Date: 28th - July - 2024

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 24+ Months

Job Type:
[FULL TIME (>%3D30 HRS WEEKLY), [CONTRACT/TEMP TO HIRE/PERM], [Onsite]

Pay Range:
$22.00/hr - $24.48/hr


Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).


Description:
We are seeking a technical support specialist with a proven track record of delivering excellent customer service.

This position is fast paced managing inbound technical customer & reseller service events (phone calls, chat, email).


You will be supporting commercial high-end printers & technologies which may include one or more product lines (PageWide XL, Latex, UV products).


This roles purpose is to provide remote solutions that minimize our customers down time by avoiding wait and travel time necessary for onsite service.


We support a very unique customer base each with mission critical attributes that rely heavily on our ability to adapt, meet our Service Level Agreements (SLA) while delivering world class customer service and complete technical resolutions.


Skills Required:

  • Documented job history which includes a technical background encompassing both software and hardware knowledge, troubleshooting, problem solving, team collaboration, and customer service expertise.
  • We are looking for candidates with support experience that exceeds basic level product support such as simple items like cell phones etc.
  • This is not an entry level position and requires 2+ years of applicable experience.
  • Exposure to a variety of computer applications, data bases, remote access applications, and network configurations.
  • Exceptional communication skills needed to manage interactions with a culturally diverse customer & reseller base.
  • Ability to deescalate and prioritize well interactions with customers while delivering world class customer satisfaction.
  • Prior experience within a care center / remote support center managing service events via a ticketing system.
  • Enthusiasm for investigating and resolving challenging issues, building a structured plan of action to resolve while keeping our customers informed on progress and delivering a positive outcome
  • Knowledge of structured methodology to resolve an issue such as 5step troubleshooting.

Benefits:


BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.


About BCforward:


Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.

Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale.

Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.

Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.


To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.

As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.

BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States.

The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.

Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code when responding to this ad.

  • Technical Support Specialist

    21 hours ago

    Boise, Idaho, United States PSG Global Solutions Careers Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at PSG Global Solutions Careers. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to clients via phone, email, and chat.Troubleshoot...

  • IT Support Specialist

    2 days ago

    Boise, Idaho, United States Clearwater Analytics Full time

    Job Summary:The IT Support Specialist plays a vital role in ensuring the smooth operation of Clearwater Analytics' technology infrastructure. As a key member of the Help Desk Team, this individual will provide first-tier technical support to employees, resolving simple problems and tickets in a timely and efficient manner.Key Responsibilities:Technical...

  • Technical Support Specialist

    6 days ago

    Boise, Idaho, United States CDK Global Full time

    Job SummaryCDK Global is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for complex technical issuesCollaborate with cross-functional...

  • Technical Support Specialist

    1 week ago

    Boise, Idaho, United States Volt Full time

    Position Overview:This opportunity is presented by Volt, a leader in workforce solutions. We are currently seeking a dedicated Onsite Systems Support Technician to provide exceptional technical assistance and support.Role Responsibilities:- Deliver remote desktop support and assist users via telephone to troubleshoot computer-related issues.- Ensure the...

  • Technical Support Specialist

    6 days ago

    Boise, Idaho, United States Axcelis Technologies Full time

    **Job Summary**As a Field Service Engineer II at Axcelis Technologies, you will play a critical role in providing exceptional customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems. Your expertise will ensure the operational quality of system equipment, and you will instruct customers...

  • Technical Support Specialist

    2 weeks ago

    Boise, Idaho, United States Briefly Full time

    Company OverviewBriefly operates as a premier support organization, expertly managing the back-office functions of a globally recognized, tech-enabled law firm. This firm is celebrated for its commitment to excellence, innovation, and teamwork across its extensive network of offices worldwide. Our unique business model is acknowledged as one of the most...

  • Technical Support Specialist

    2 weeks ago

    Boise, Idaho, United States Briefly Full time

    Company OverviewBriefly operates as a dedicated support entity, efficiently managing the back-office functions of a globally recognized, tech-driven law firm. This firm is celebrated for its commitment to excellence, innovation, and teamwork across its extensive network of offices worldwide. The firm's unique business model is acknowledged as one of the most...

  • Technical Support Analyst

    1 week ago

    Boise, Idaho, United States Involta Full time

    Position Overview: The Client Services IT Specialist plays a crucial role in addressing client requests for technical support, ensuring prompt, courteous, and effective resolution of issues. Problem-solving will require the utilization of diagnostic tools and support request tracking systems, as well as providing remote assistance at both desktop and server...

  • Technical Support Analyst

    1 week ago

    Boise, Idaho, United States Involta Full time

    Position Overview: The Client Services IT Specialist plays a crucial role in addressing client requests for technical support, ensuring a professional, prompt, and effective resolution of technical issues. Problem-solving will involve utilizing diagnostic tools and support request tracking systems, along with providing remote assistance at both desktop and...

  • Technical Support Specialist for Hydronic Systems

    3 days ago

    Boise, Idaho, United States Rinnai America Corporation Full time

    Join Us in Promoting Sustainable LivingRinnai America Corporation stands at the forefront of tankless water heating technology, a rapidly expanding sector as both commercial and residential spaces transition to efficient, limitless hot water solutions. Our dedication to our workforce and a robust, responsible culture is complemented by our commitment to...

  • Technical Support Specialist

    4 days ago

    Boise, Idaho, United States Confluent Full time

    About the RoleWe're seeking a highly motivated and self-driven individual to join our team as a Technical Support Engineer. As a key member of our support team, you will play a crucial role in helping our customers succeed with Confluent's data streaming platform.Key ResponsibilitiesCollaborate with customers to resolve a wide range of issues with their...

  • IT Support Specialist

    2 days ago

    Boise, Idaho, United States Andersen Construction Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Andersen Construction. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our employees and ensuring the smooth operation of our IT systems.Key ResponsibilitiesTechnical Support: Provide Tier 2 IT support and utilize the...

  • IT Support Specialist

    2 weeks ago

    Boise, Idaho, United States Idaho Probation and Pretrial Services Full time

    Position Overview: Information Technology SpecialistOrganization: Idaho Probation and Pretrial ServicesRole Summary: The Information Technology Specialist plays a crucial role in ensuring the smooth operation of technological systems within the organization. This position is responsible for the installation, maintenance, and troubleshooting of both hardware...

  • IT Support Specialist

    2 weeks ago

    Boise, Idaho, United States Idaho Probation and Pretrial Services Full time

    Position Overview:The Idaho Probation and Pretrial Services is seeking a qualified candidate for the role of Information Technology Specialist. This position plays a crucial role in ensuring the efficient operation of technology systems within the organization.Key Responsibilities:Install, configure, and maintain hardware and software systems.Provide...

  • Election Systems Support Specialist

    2 weeks ago

    Boise, Idaho, United States Ada County Full time

    Position OverviewThe Elections Technical Specialist plays a crucial role in providing technical assistance to ensure the effective functioning, upkeep, and integration of electoral programs and systems related to voting activities. This position collaborates closely with another Technical Specialist and the Technical Specialist Lead, serving as a key contact...

  • Technical Implementation Specialist

    2 weeks ago

    Boise, Idaho, United States Securly Full time

    Job OverviewCompany Overview:Securly, Inc. stands at the forefront of K-12 student safety and wellness, recognized as a leader in AI-driven safety solutions that enhance student well-being globally. Our commitment to innovation has earned us accolades as one of the fastest-growing companies in the EdTech sector, positively impacting over 20,000 educational...

  • Technical Support Specialist

    6 days ago

    Boise, Idaho, United States Bruker Full time

    Job SummaryWe are seeking a highly skilled and experienced Field Service Systems/Applications Engineer to join our team at Bruker. As a key member of our service organization, you will be responsible for providing technical support and training to our customers on our advanced metrology and instrumentation systems.Key ResponsibilitiesInstrument Installation...

  • Technical Support Specialist

    6 days ago

    Boise, Idaho, United States Enphase Energy Full time

    About the RoleEnphase Energy is seeking a highly skilled Customer Service Representative to join our team as a Customer Support Technician. This role will provide inbound phone call services to our Customer Support Level 1 team, ensuring exceptional customer experience and resolving technical issues related to our solar energy products.Key...

  • IT Support Specialist

    2 weeks ago

    Boise, Idaho, United States Briefly Full time

    Company OverviewBriefly operates as a premier support organization, expertly managing the back-office functions of a tech-driven, selective global law firm renowned for its commitment to excellence, innovation, and teamwork across its extensive network of offices worldwide. This forward-thinking business model has gained recognition as one of the most...

  • Election Systems Support Specialist

    2 weeks ago

    Boise, Idaho, United States Ada County Full time

    Position OverviewThe Elections Technical Specialist plays a crucial role in providing technical assistance to ensure the efficient operation, upkeep, and integration of election-related programs and systems. This position collaborates with other technical staff to serve as a primary contact for ballot design, the comprehensive street and address database,...