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IT Support Specialist

2 months ago

Boise, Idaho, United States Clearwater Analytics Full time
Job Summary:

The IT Support Specialist plays a vital role in ensuring the smooth operation of Clearwater Analytics' technology infrastructure. As a key member of the Help Desk Team, this individual will provide first-tier technical support to employees, resolving simple problems and tickets in a timely and efficient manner.

Key Responsibilities:
  • Technical Support: Provide expert-level technical support to employees, troubleshooting and resolving issues related to desktop, laptop, and network services.
  • Incident Management: Respond to escalated employee issues and incidents in a proactive and timely fashion, ensuring prompt resolution or escalation when necessary.
  • IT Operations: Complete basic tasks and projects supporting IT operations, delivering systems and features that provide significant value to the business.
  • Quality and Reliability: Identify quality and reliability issues in systems maintained by the IT Support Specialist.
  • Onboarding Support: Assist new hires with setup, tools, and best practices, ensuring a seamless onboarding experience.
  • Collaboration: Seek input from teammates and outside experts on systems and feature design, ensuring alignment with business objectives.
  • Deliverables: Execute on key deliverables for the business that require off-hour support or tasks, ensuring timely completion and high-quality results.
  • Facilities Support: Assemble workstations, including mechanical standing desks, and maintain a clean and safe work environment.
  • Inventory Management: Unbox and organize inventory items, receive and organize inventory, and maintain the inventory tracking system.
  • IT Equipment Installation: Install IT equipment, including TVs, and ensure all systems are properly configured and functional.
Required Skills:
  • Intune and JAMF Administration: Knowledge of Intune and JAMF administration, including configuration and troubleshooting.
  • Azure Active Directory: Knowledge of Azure Active Directory, including setup and management.
  • Operating Systems: Experience with Microsoft Windows operating systems, Microsoft Office Products, and MAC, including troubleshooting and configuration.
  • Linux Distributions: Knowledge of multiple Linux distributions and command-line scripting.
  • Networks and Security: Knowledge of networks, firewalls, security, and operating systems, including configuration and troubleshooting.
  • Lifting and Physical Demands: Ability to lift 50 pounds safely, with a basic mechanical aptitude.
  • Communication and Documentation: Excellent verbal and written communication skills, with strong documentation skills.
  • Problem-Solving and Collaboration: Exceptional problem-solving abilities, with strong organizational and interpersonal skills, and the ability to collaborate well with other teams.
Education and Experience:
  • Education: Degree in information technology or certifications in CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Support.