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Technical Support Specialist

2 months ago

Boise, Idaho, United States Bruker Full time
Job Summary

We are seeking a highly skilled and experienced Field Service Systems/Applications Engineer to join our team at Bruker. As a key member of our service organization, you will be responsible for providing technical support and training to our customers on our advanced metrology and instrumentation systems.

Key Responsibilities
  • Instrument Installation and Qualification
    • Install and qualify Bruker's metrology equipment and instrumentation, including unpacking, setup, and interconnection of sub-components and assemblies.
    • Independently troubleshoot and overcome start-up issues using creative solutions to ensure objectives are met.
    • Qualify the instrument and accessories using standard customer samples.
  • Customer Support and Training
    • Work directly with customers to diagnose and resolve issues with Bruker Semiconductor instruments, including complex electro-mechanical hardware/software issues.
    • Form and drive teams of senior internal and external personnel to resolve complex issues outside of your area of expertise.
    • Create and maintain records of activity in support databases.
  • Preventative Maintenance and Optimization
    • Perform basic maintenance and calibration of instruments and accessories.
    • Re-certify instruments using both Bruker and customer samples.
  • Application Development and Support
    • Empower customers to optimize performance of their Bruker instruments through support and instruction.
    • Teach theory of operation and train new users on instrument operation.
    • Demonstrate instrument ability on Bruker or customer samples, applying professional experience, judgment, and industry statistical practices to enable new applications.
    • Provide post-sale user and application training and support samples, leveraging industry experience and soft skills to fully enable customers on the instrument.
Requirements
  • Minimum of 5 years of related experience with a Technical degree; or 3 years and a Bachelor degree; or a Master's degree without experience.
  • Proven understanding of engineering problem-solving methods, statistical process control, and Gauge repeatability and reproducibility calculations.
  • Proven experience of analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc.
  • Proven experience to independently provide clear, logical, and effective communication.
  • Proven experience to develop, communicate, implement, and execute assigned projects, including achieving required deliverables on time.
What We Offer

Bruker Corporation offers a comprehensive and competitive benefits package, including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.