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IT Support Specialist

2 months ago

Boise, Idaho, United States Briefly Full time

Company Overview

Briefly operates as a premier support organization, expertly managing the back-office functions of a tech-driven, selective global law firm renowned for its commitment to excellence, innovation, and teamwork across its extensive network of offices worldwide. This forward-thinking business model has gained recognition as one of the most innovative within the legal sector, emphasizing collaboration, dynamic innovation, consistent quality, agility, and operational efficiency. These foundational principles empower our firm to continually advance our growth trajectory.

Role Overview

The IT Support Specialist plays a crucial role in assisting users throughout the organization with their technical requirements, primarily focusing on Windows laptops and devices integrated with Microsoft Entra ID. Responsibilities encompass the imaging, deployment, troubleshooting, and testing of systems and peripherals, all while delivering exceptional customer service.

Key Responsibilities

  • Manage the unpacking, repacking, and shipping of equipment to users.
  • Assist personnel with the installation, imaging, configuration, and ongoing usability of computers, mobile devices, and peripheral equipment and software.
  • Respond to, troubleshoot, and document support inquiries and tickets.
  • Support the customization and adaptation of existing programs to align with user requirements.

Administer email and antivirus systems.

  • Identify, isolate, and resolve hardware and software issues.
  • Collaborate with vendor support to address technical challenges related to desktop computing equipment and software.
  • Utilize a ticketing system to document and prioritize tasks.
  • Work closely with management to procure hardware and software.
  • Contribute to the development of technical support documentation, including resolutions, processes, and procedures.
  • Evaluate functional needs to determine specifications for purchases.
  • Actively participate as a member of a technical team.

Required Skills and Qualifications

  • Extensive knowledge and experience with Windows devices and Windows OS support.
  • Proficient in troubleshooting and replacing hardware on desktop and laptop PCs.
  • Experience with the installation and management of SOHO firewalls.
  • Familiarity with cloud-based systems.
  • Willingness and ability to learn new and existing technologies.
  • Experience in installing software, patches, and updates on desktops and laptops.
  • Ability to troubleshoot basic network, software, and printing issues.
  • Strong customer service, interpersonal, and communication skills.

Education and Experience

  • Minimum of 2 years in an IT Support role, with experience adhering to IT policies and procedures.
  • At least 2 years of experience supporting a Windows environment, specifically Windows 10/11 desktop and laptop PCs.
  • Minimum of 2 years of experience setting up desktops and laptops.
  • High School diploma or GED required; Associate's or Bachelor's degree preferred.

Equal Employment Opportunity

Briefly is dedicated to a policy of Equal Employment Opportunity and will not discriminate against any applicant or employee based on race, color, ancestry, national origin, citizenship, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected class under federal, state, or local law.

Accommodation for Applicants with Disabilities

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a modification of standard procedures to ensure equal employment opportunities without imposing undue hardship on Briefly. If you have a disability or special need and require assistance during the application process, please inform us.

E-Verify

This employer participates in E-Verify and will provide the federal government with your form I-9 information to confirm your authorization to work in the U.S.