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Technical Implementation Specialist
2 months ago
Company Overview:
Securly, Inc. stands at the forefront of K-12 student safety and wellness, recognized as a leader in AI-driven safety solutions that enhance student well-being globally. Our commitment to innovation has earned us accolades as one of the fastest-growing companies in the EdTech sector, positively impacting over 20,000 educational institutions and safeguarding the futures of more than 20 million children.
Position Summary:
As a Technical Implementation Specialist, you will work remotely under the guidance of the Implementation and Training Services Manager. Your role will involve leveraging your technical expertise, project management capabilities, and communication skills to deploy and integrate our educational technology solutions within K-12 environments during standard business hours.
Key Responsibilities:
- Lead Technical Deployments: Oversee the setup and integration of Securly's products, customizing them to address the specific requirements of each educational institution, thereby enhancing student safety.
- Collaborate with Educational IT Departments: Engage with school IT teams to gather specifications, devise implementation strategies, and execute deployments that align with their educational objectives.
- Provide Technical Expertise: Support sales teams with your technical knowledge during client meetings, webinars, and product demonstrations.
- Assist in Implementation Planning: Contribute to the development of software network architecture for new installations and system upgrades.
- Ongoing Technical Support: Deliver technical assistance during and post-implementation to ensure seamless operation.
- Conduct Training Sessions: Educate educators and IT personnel on the effective use of Securly's products.
- Documentation Management: Create and maintain comprehensive internal and external product and training documentation.
- Feedback Contribution: Relay insights to internal teams to enhance our products and services.
Required Skills and Qualifications:
- Technical Expertise: Solid understanding of software systems, databases, and networking, with demonstrated ability to troubleshoot and resolve technical issues.
- Effective Communication: Excellent verbal and written communication skills to engage with clients and internal teams, and to convey complex information clearly.
- Customer Relations: Proven ability to cultivate strong client relationships, deliver exceptional service, and manage conflicts effectively.
- Project Management Skills: Experience in managing multiple projects to ensure timely and budget-conscious completion with high accuracy.
- Adaptability: Capacity to remain resilient and flexible in challenging situations, with a dedication to continuous learning.
- Team Collaboration: Ability to work effectively with cross-functional teams and lead projects with minimal oversight.
- Analytical Skills: Proficient in analyzing data and feedback to enhance implementations and processes.
Preferred Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- Demonstrated success in technical implementation or system integration, preferably within the EdTech industry.
- Familiarity with student safety solutions and K-12 educational technology.
Benefits Overview:
At Securly, we prioritize your well-being. We recognize the significance of work-life balance, mental wellness, and physical health in achieving both professional success and personal fulfillment.
- Competitive Salary: We offer a competitive salary along with performance-based bonuses to acknowledge your contributions.
- Health Benefits: Access to comprehensive health, dental, and vision insurance, along with a company-sponsored 401(k) matching program.
- Parental Leave: Enjoy 12 weeks of fully paid parental leave to bond with your new child.
- Flexible Time Off: Benefit from unlimited vacation, paid holidays, and summer Friday half-days, plus a full week of paid leave at year-end.
- Professional Development: Advance your career with an annual stipend for professional growth opportunities.
- Remote Work Culture: Experience a flexible remote-first work environment that promotes a healthy work-life balance.
Diversity Commitment:
We value diversity and inclusion, welcoming candidates from all backgrounds. Your unique perspective will enhance our team.