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Technical Support Specialist

2 months ago

Boise, Idaho, United States Confluent Full time
About the Role

We're seeking a highly motivated and self-driven individual to join our team as a Technical Support Engineer. As a key member of our support team, you will play a crucial role in helping our customers succeed with Confluent's data streaming platform.

Key Responsibilities
  • Collaborate with customers to resolve a wide range of issues with their Confluent deployments, providing timely and effective solutions to ensure their success.
  • Contribute to process development, helping us establish best-in-class processes and procedures that enable our team to grow efficiently and effectively.
  • Communicate with our core engineering team to provide real-time product feedback from the field, ensuring that our product meets the evolving needs of our customers.
  • Improve product documentation and author knowledge base articles, making it easier for customers to find the information they need to succeed.
  • Create and review product demos and internal tooling, helping to drive customer adoption and satisfaction.
  • Work closely with the team behind Apache Kafka, leveraging your expertise to drive innovation and improvement.
Requirements
  • Excitement in learning about streaming data and becoming a domain expert in Apache Kafka.
  • Experience in diagnosing, reproducing, and resolving customer issues.
  • Desire to make customers successful through direct interaction.
  • Two out of the following three: experience troubleshooting applications running on Linux, operational knowledge of Java applications, or experience with at least one mainstream distributed system.
What Gives You an Edge
  • Confluent Certified Developer or Confluent Certified Administrator certification.
Our Culture

We're committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. We believe that diversity is a key driver of innovation and success, and we're dedicated to creating a workplace that is welcoming and inclusive for all.

Benefits

We offer a competitive salary, annual bonus, and a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We're committed to providing a work environment that is supportive, flexible, and rewarding.