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Technical Support Specialist

2 months ago

Boise, Idaho, United States Briefly Full time

Company Overview

Briefly operates as a premier support organization, expertly managing the back-office functions of a globally recognized, tech-enabled law firm. This firm is celebrated for its commitment to excellence, innovation, and teamwork across its extensive network of offices worldwide. Our unique business model is acknowledged as one of the most progressive in the legal sector, emphasizing collaboration, dynamic innovation, and operational efficiency.

Role Overview

The IT Professional is responsible for providing technical assistance to users throughout the organization, with a primary focus on Windows-based laptops and devices integrated within Microsoft Entra ID. This role encompasses the imaging, deployment, troubleshooting, and testing of hardware and peripherals, all while delivering exceptional customer service.

Key Responsibilities

  • Manage the unpacking, repacking, and shipping of equipment to users.
  • Assist personnel with the installation, imaging, configuration, and ongoing usability of computers, mobile devices, and peripheral equipment.
  • Respond to, troubleshoot, and document support inquiries and tickets.
  • Support the customization and adaptation of existing software to fulfill user requirements.

Administer email and antivirus systems.

  • Identify, isolate, and resolve hardware and software issues.
  • Collaborate with vendor support to address technical challenges with desktop computing equipment and software.
  • Utilize a ticketing system to document and prioritize tasks.
  • Work closely with management to procure hardware and software.
  • Contribute to the documentation of technical support resolutions, processes, and procedures.
  • Assess functional needs to establish specifications for purchases.
  • Actively participate as a member of a technical team.

Required Skills and Qualifications

  • In-depth knowledge and experience with Windows devices and operating systems.
  • Proficient in troubleshooting and replacing hardware on desktop and laptop PCs.
  • Experience with the installation and management of SOHO firewalls.
  • Familiarity with cloud-based technologies.
  • Eager and willing to learn new and existing technologies.
  • Experience in installing software, patches, and updates on desktops and laptops.
  • Ability to troubleshoot basic network, software, and printing issues.
  • Excellent customer service, interpersonal, and communication skills.

Education and Experience

  • Minimum of 2 years in an IT support role, adhering to IT policies and procedures.
  • At least 2 years of experience supporting a Windows environment, specifically Windows 10/11 desktop and laptop PCs.
  • Minimum of 2 years of experience in setting up desktops and laptops.
  • High School diploma or GED required; Associate's or Bachelor's degree preferred.

Equal Employment Opportunity

Briefly is dedicated to a policy of Equal Employment Opportunity and will not discriminate against any applicant or employee based on race, color, ancestry, national origin, citizenship, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected class under federal, state, or local law.

Accommodation for Applicants with Disabilities

Applicants with disabilities may be entitled to reasonable accommodation under applicable laws. A reasonable accommodation is a modification to the standard application process that ensures equal employment opportunity without imposing undue hardship.

E-Verify

This employer participates in E-Verify and will provide the federal government with necessary information to confirm employment eligibility.