IT Support Specialist

3 days ago


Boise, Idaho, United States Andersen Construction Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Andersen Construction. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our employees and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Technical Support: Provide Tier 2 IT support and utilize the helpdesk to log, track, and resolve issues. Provide technical support to employees in various locations via remote sessions and in-person visits.
  • Configuration/Management: Perform jobsite visits to implement, document, maintain, and support system and network infrastructure. Set up new laptops with optimal configuration for user needs. Procure, set up, and support iOS and Android mobile devices. Create and maintain user accounts across multiple systems.
  • Collaboration: Assist with departmental projects and tasks. Continuously evaluate existing practices and recommend updates to improve our services.
  • Documentation & Training: Conduct IT training sessions to enhance overall IT competency within the organization. Onboard new employees, introducing them to our systems and policies. Develop and maintain documentation for users and IT staff.
Requirements
  • 2-3 years in a helpdesk or IT support position
  • Preferred education: Associate degree or greater in IT, computer science, or related field
  • Preferred certifications: CompTIA, Google IT Support Certificate, or equivalent
  • Required technical proficiency: Windows, Microsoft 365, Freshservice or similar ticketing system
  • Must possess a valid driver's license and the ability to travel to offices and jobsites
Professional Qualities
  • Strong customer service orientation and problem-solving capabilities
  • Excellent communication skills, both written and verbal
  • Ability to multitask effectively in a dynamic environment
  • Detail-oriented and highly organized
  • Independent worker with consistent productivity
  • Commitment to embodying and promoting Andersen's culture and core values


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