Senior Technical Program Manager

1 month ago

Phoenix, Arizona, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

In this role you will:

Work closely with the E2E PMO and Platform Directors to lay out Automation Test StrategyRun E2E Testing PMO and manage E2E Testing processes spanning Fast Forward, Finance Modernization and other Finance initiativesWork with Product Program Manager and across the Technical Project Managers of Finance portfolio encompassing multiyear initiatives such as Fast Forward and Finance Modernization initiatives to develop a deep understanding of the products and featuresAbility to deliver in a Continuous Deployment (CD) and Continuous Integration (CI) environmentAble to write test cases, runfunctional, automated, or performance tests, and managing defects Experience in unit testing, functional testing, system integration testing, regression testing, GUI testing, web service testing, and browser compatibility testing. Test Automation experience of functional, security and solution/system level testsProvides a portfolio level testing view across all products that shows progress of what has been committed on a pre-defined cadenceWork with Product PMO and E2E Teams on testing roadmaps, deliverables and other required artifactsDefine and manage how the teams should be operating to allow visibility into the delivery processHelp Automate Test cases by leading converContinued coaching for the teams on best practices around sizing, grooming, prioritization, dependency mapping, etc.Facilitate testing conversations / testing solutioning between teams and identify/close dependencies or linkagesCo-Lead monthly product and tech syncs with leadership team, providing updates and escalating risksTrouble-shoot issues and surface up impediments with deliveryHandle the Rally process (Capabilities, Features, User Stories, acceptance criteria process), request spaces, ensure consistency in set-up, enable necessary fields, and metrics dashboards Qualifications: 7+ years of experience working as a Project Manager/Delivery Manager/Test Lead preferably working on complex, enterprise level platformsDeep experience with teams working in Agile, Test delivery and SAFe (Scaled Agile Frameworks) a plusKnowledge of Test Automation Tools such as Selenium, Junit, Jmeter, etcStrong attention to detailLoves working in an entrepreneurial environment that is lean, fast paced, and dynamic.A strong "driver" personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration.Ability to lead through influenceExcellent written and verbal communication skillsAbility to quickly create relationships and build trust with internal and external collaborators. Preferred Qualifications: In-depth knowledge and experience with Rally and ConfluenceMaster's degree in Computer Science, Computer Engineering, or other technical discipline Any of the following test certifications - QAI, ASQ, IIST, ISEB, ISTQB - are a plus.RTE and other Agile certifications a plus Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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