Senior Technical Program Manager

2 months ago

Phoenix, Arizona, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex.

As part of our Technical Team, you will be responsible for planning, directing and coordinating large strategic programs from initiation through to implementation with a focus on operations. Leads cross-functional project and program teams and works with internal customers to establish and interpret project/program objectives into solutions. Responsible for handling project/program costs, resources, risk and issues to ensure that objectives are realized. Provide regular program status updates.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Develops the program strategy and the various enterprise-wide high-level project plans with scope and approach are fully understood by all partnersEnsures integration of projects and adjusts project scope, timing, and budgets as needed, based on objectivesIdentifies and tracks key achievements and recommend adjustments to cross-functional team plansEnsures accurate reflection of project/program budgets, forecasts and actuals with related toolsMonitors and communicates the progress of the delivery and ensures timely and effective communication of the status in terms of cost, forecast, schedule and assessment of risks/issuesNegotiates and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the execution of the planAnticipates program/project risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising deliveryEnsures effective usage of change control procedures and processes to retain control on scope, schedule and costAdds to continual process improvement or re-engineering activitiesCommunicates with key partners with regard to program strategy direction and changesIdentifying and managing risk within our department and organizationDrives security posture and compliance initiatives for departmentMinimum QualificationsBachelor's degree in related field required; advanced degree preferredFinancial acumen for representing project/program financials using internal tools as necessary Extensive business/industry work experience, with shown experience in a leadership role and project management roleAbility to lead cross-functional, large/complex program or multiple programsAbility to adapt to situations in order to quickly resolve issues and/or gain alignmentAbility to communicate with all leadership levelsAbility to effectively negotiate and influence to reach desired outcomesAbility to use business and technical experience to identify impacts or risks and build plans to mitigate themExperience in demand management and infrastructure procurement processesInfrastructure knowledgePrevious experience in working with vendor partnersStrong analytics and Excel skillsSignificant experience in asset management and ITSM processesCertification requirement: Project Management Professional (PMI) or equivalent Project Management certification (e.g. Certified Project Management Practitioner, International Project Management Association) beneficialPreferred QualificationsAdaptability - especially on communicationsAdvanced Excel proficiencyAgile experienceCollaboration & teamwork Continuous improvementCourageCuriosityData analytics – strong requirement to manage and compare data sets and data sourcesIndustry and company knowledgeIngenuityOrganization change managementServant leadershipTechnical acumenTenacity Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will work in a hybrid model (combination of in-office and virtual days). US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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