Claims Shared Services Support II

2 months ago

Oklahoma City, Oklahoma, United States Zurich NA Full time

Claims Shared Services Support II

115285

Zurich is currently looking for a Claims Shared Services Support II to join their Claims team. In this role you will provide administrative and supporting function for claims functional groups to allow the office to function at a high level of efficiency and compliance. You will also, manage exception financial processing, including wire transfers, recovery processing and payments, per defined workflows.

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance may be expected.

The candidate selected for this opportunity should be able to work remotely from one of the following states that are located in the Central, Mountain, and/or Pacific time zones: Alabama, Arizona, Arkansas, California, Colorado, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Minnesota, Missouri, Mississippi, Montana, Nevada, New Mexico, Oklahoma, Oregon, Washington, Wisconsin, Wyoming, or Utah.

In this role you will be responsible for:

  • Handles key support functions for office, as outlined in operations best practices.
  • Generates, distributes, and processes internal control reports or other operational reporting per defined workflows.
  • Manages database records as appropriate.
  • Responds to customer inquiries quickly, accurately and in a professional manner. Offers first level problem resolution to customers and escalates inquiries appropriately.
  • Assists with claims set up, research complex claims and policy coding issues and documentation retrieval as appropriate.
  • Applies knowledge of complex operational best practices and procedures to daily activities.
  • Identifies and resolves problems by referring to procedural documentation and reference materials.
  • Offers process improvement ideas.
  • Provides administrative support for jurisdictional form processing through demonstrated knowledge of claim data and form Requirements.
  • Handles further administrative projects as assigned.
  • Provides prompt, courteous, and high-quality work in response to management direction and internal customer needs.
  • Completes assigned work within established standards for timeliness and accuracy
  • Work with a dedicated payment team.

Basic Qualifications:

  • High School Diploma or Equivalent and 3 or more years of experience in the Clerical or Office area

OR

  • Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Clerical or Office area

Preferred Qualifications:

  • Strong Microsoft Office
  • Strong customer service skills
  • Strong interpersonal skills
  • SAP/Serrala payment
  • Completes journal corrections, wire transfers, escheats and stop payments

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, click here ) . Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education.The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The starting hourly range for this position is $ $24.42.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere ) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - California Virtual Office, AM - Alabama Virtual Office, AM - Arizona Virtual Office, AM - Arkansas Virtual Office, AM - Colorado Virtual Office, AM - Idaho Virtual Office, AM - Illinois Virtual Office, AM - Indiana Virtual Office, AM - Iowa Virtual Office, AM - Kansas Virtual Office, AM - Louisiana Virtual Office, AM - Minnesota Virtual Office, AM - Mississippi Virtual Office, AM - Missouri Virtual Office, AM - Montana Virtual Office, AM - Nevada Virtual Office, AM - New Mexico Virtual Office, AM - Oklahoma Virtual Office, AM - Oregon Virtual Office, AM - Utah Virtual Office, AM - Washington St Virt. Office, AM - Wisconsin Virtual Office, AM - Wyoming Virtual Office

Remote Working: Yes

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-MM1 #LI- REMOTE


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