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Customer Support Specialist

2 months ago

Oklahoma City, Oklahoma, United States Claims Management Resources Full time
Job Overview

Position Level
Entry Level

Work Environment
Remote

Employment Type
Full-Time

Educational Requirement
High School Diploma

Compensation
$13.00 per hour

Travel Requirements
None

Work Schedule
Day Shift

Industry Category
Insurance

Position Summary

About Us

We specialize in the field of subrogation, assisting companies in recovering payments on damage claims, ensuring that the responsible party is held accountable for the damages incurred. Our focus is on delivering exceptional customer service to our clients and all parties involved in the claims process. We empower our clients to concentrate on their core business operations.

Our organization is guided by our Core Four principles: Process, Results, Culture, and Experience. Our commitment to these principles has been pivotal in our ongoing success and future growth.

We are enthusiastic about organizing company events that foster camaraderie and celebrate our collective achievements. Additionally, we prioritize community engagement and host various volunteer activities throughout the year, promoting a healthy work-life balance.

Ideal Candidate Profile

We seek individuals who are comfortable working remotely and can engage positively with clients over the phone. We value team players who aspire to make a significant impact within their team and our organization.

The Insurance Filing Specialist will be tasked with identifying and reporting insurance details through claims analysis and communication with clients.

Daily Responsibilities
  • Handle incoming calls for Insurance Filing and direct callers to the appropriate team member
  • Utilize our system to cross-reference insurance details on repeat clients
  • Input and update insurance information into our database
  • Engage in extensive phone communication to file claims
  • Determine suitable claim codes for database updates
  • Support supervisors and team members as needed
Incentive Structure

1st-15th of the Month

Level 1: $515K = $105
Level 2: $600K = $150
Level 3: $685K = $205

16th-End of the Month

Level 1: $1.275M = $105
Level 2: $1.350M = $150
Level 3: $1.425M = $205

Qualifications

Essential Skills
  • Strong phone communication skills
  • Basic proficiency in Microsoft Excel
  • Intermediate knowledge of Microsoft Outlook and Word
  • Detail-oriented and thorough
  • Ability to work independently with minimal oversight
  • Accurate data entry skills
  • Excellent attendance and punctuality
Education and Experience Requirements

High school diploma or equivalent is required
1+ years of experience in insurance is preferred but not mandatory

Employee Benefits
  • Comprehensive benefits package including matched 401K
  • Tiered bonus structure based on team performance
  • Paid time off and holidays
  • Monthly contribution towards internet service costs
  • Holiday bonus
  • Recognized as a Top Workplace by The Oklahoman in 2023
Pre-employment drug screening and criminal background checks are mandatory

Claims Management Resources is an Equal Opportunity Employer