Field Property Claims Specialist

2 weeks ago

Oklahoma City, Oklahoma, United States American Family Insurance Full time

About American Family Insurance Claims Services
At American Family Insurance Claims Services (AFICS, Inc.), we are committed to enhancing our claims operations to prioritize our customers' needs. Our mission is to safeguard and restore our clients' aspirations during their most challenging times. We leverage our expertise, innovative technology, and modern methodologies to transform one of the largest sectors in the nation, fostering positive outcomes that benefit our customers, communities, and the organization as a whole. We are dedicated problem solvers who tackle significant challenges with thoughtful inquiry and action. Together, we redefine the expectations of the insurance industry.

Position Overview
In this role, you will operate in the field, reporting directly to the Property Claim Manager, and manage homeowner property claims within a designated area. A company vehicle will be provided for your use, which may also be utilized for personal errands.

Work Environment
This position is primarily home-based, allowing you to spend approximately 80% of your time working remotely or in the field. Occasionally, you may be required to attend in-person meetings, training sessions, or team-building events at an office location.

Compensation
The compensation range for this position is between $55,000 and $90,000 annually, with salary type compensation. Please note that actual compensation may vary based on job level and geographic location.

Key Responsibilities
- Investigate the origin and cause of claims by engaging with relevant parties, including insured individuals, claimants, agents, and legal representatives.
- Identify complex issues and seek assistance when necessary, ensuring claims are handled in good faith.
- Manage both first-party and third-party claims across various policy types and endorsements.
- Conduct on-site assessments as required, evaluate damages, and negotiate claims with involved parties.
- Address customer inquiries, make informed decisions, and close claims files as appropriate.
- Interpret and apply policy details, leases, and contracts to assigned losses.
- Provide proactive updates on the claims process and status to all parties involved.

Qualifications
- Proven experience in delivering customer-focused solutions and support.
- Experience in handling multi-line claims, including both first-party and third-party claims.
- Solid understanding of casualty coverage policies and the claims handling process.

Licensing Requirements
- A valid driver's license with a satisfactory driving record is required.
- Obtain state-specific property casualty claims licensing as mandated.

Travel and Physical Requirements
- Willingness to travel up to 50%, with potential catastrophe duty up to 75% as needed.
- Ability to navigate various environments, including potentially hazardous locations, and perform physical tasks such as lifting objects up to 50 pounds.

Additional Information
- Familiarity with Xactimate is preferred.
- Offers are contingent upon successful background checks and signing a non-disclosure agreement regarding proprietary information.

We value diverse experiences and encourage individuals who are passionate about our mission to consider applying.

Benefits
We offer a comprehensive benefits package that supports your physical, emotional, and financial well-being, including medical, dental, and vision coverage, a competitive 401(k) plan, a pension plan, paid holidays, and a generous paid time off program.

American Family Insurance is an equal opportunity employer, committed to complying with all applicable laws regarding non-discrimination and equal opportunity.

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