![Arctic Wolf](https://media.trabajo.org/img/noimg.jpg)
Customer Success Operations Administrator
1 month ago
Arctic Wolf is a leading company in the cybersecurity industry. They are dedicated to providing top-notch customer and employee experiences and have a clear mission: End Cyber Risk. Currently, they are looking for a Customer Success Operations Administrator to join their team.
About the Role:
- Support Customer Success team by managing contract cycle and building renewal quotes
- Ensure deal structure aligns with contracted subscriptions
- Respond to CSM inquiries related to quotes, orders, and invoices
- Create manuals and training aids for sales stakeholders
- Analyze and improve process flows around renewals and customer success
- Maintain accurate customer data within Salesforce
Who You Are:
- Excellent communication skills
- Innovative, motivated, and organized
- Detail-oriented with a focus on quality
Minimum Qualifications:
- 2 or more years' experience in sales operations
- Experience with quoting, subscriptions, and contracts
- Experience working with channel partners
Preferred Qualifications:
- Undergraduate degree from an accredited university
About Arctic Wolf:
Arctic Wolf values diversity and inclusion in their workplace and has been recognized for their innovative approach. They prioritize customer satisfaction and believe in giving back to the community.
Benefits Include:
- Equity for all employees
- Flexible time off and paid parental leave
- 401k match or RRSP
- Health and wellness benefits
- Training and career development programs
Security Requirements:
- Conduct duties in accordance with AWN's Information Security policies
- Background checks are required for this position
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