Senior Manager, Amex Offers Sales Operations

1 month ago

New York, New York, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver unique differentiated value for Merchants and Advertisers to reach high-spending Card Members in the digital channels where they engage with American Express, delivering deep insights and maximizing results. Through this complete marketing solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs.

How will you make an impact in this role?

This individual will serve as an end-to-end point of contact for Amex Offers sales operations from sourcing through campaign execution, specifically supporting the sales & sourcing teams. The Senior Manager, Sales Operations will work closely with Leadership, Sales & Sourcing, EDDS-ECMX and Global COE to develop and execute strategies to accelerate Merchant Funded Value and deliver a best-in-class experience and operational excellence.

Key Responsibilities:

Sales Process Optimization: Develop, implement, and refine processes and workflows to improve efficiency and effectiveness; Identify bottlenecks and areas for improvement within the sales cycle.Campaign Support: Own the development and maintenance of Insertion Orders, T&Cs and Data-Sharing activities.Data-Driven Insights: Analyze sales data and customer feedback to develop insights and scalable sales strategies; Leverage CRM tools (i.e. SalesForce) to maximize opportunities and Merchant relationships.Training & Support: Use performance data to identify knowledge or skill gaps across the sales team; Provide training and support on tools, processes, BD upskilling and best practices.New Hire Onboarding: Develop onboarding process for Sales & Sourcing including creating materials, standardizing procedures and monitoring/tracking progress throughout.Brand Safety Monitoring & Enforcement: Oversee the monitoring of all marketing and advertising channels to ensure compliance with brand safety guidelines. Partner closely with compliance leads to develop and implement strategies to mitigate identified risks and protect brand integrity. Cross-Functional Collaboration: Act as a liaison between COE and Sales & Sourcing Leadership Team to ensure alignment on strategies and prioritization. Facilitate communication and collaboration between departments.Sales Governance: Develop and enforce sales governance procedures as well as quality control measures to ensure compliance and sales reporting accuracy Minimum Qualifications Proven experience in sales operations, sales support, customer success, or a related role.Excellent written and verbal communication skills, with the ability to present complex information clearly and effectively to leadership and stakeholders.Strong quantitative skills and comfort analyzing data sets in order to generate insights that drive business performance.Demonstrated success in leveraging data to develop growth strategies; Experience leveraging CRM platforms (i.e. SalesForce) to develop actionable sales tactics.Comfort with challenging the status quo and navigating white space.Strong problem solving, project management, analytical, and presentation skills.Proven ability to adjust quickly to shifting priorities and manage through ambiguity and rapid change. Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

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