Customer Relationship Manager, Email Marketing

1 month ago

Buffalo, New York, United States Delaware North Full time
The Opportunity

Delaware North is hiring a Customer Relationship Manager with diverse expertise in ESP's or omni-channel platforms to join our team in Buffalo, New York or Boston, Massachusetts. As a CRM Manager, you will be responsible for leading the team to build customer loyalty, optimize our brands and increase revenues through extraordinary communications. If you have lofty career goals, want a challenging role where collaboration and hard work are rewarded, apply now.


This role has the option to work with a flexible hybrid schedule, remote and in the office, in our headquarters in Buffalo or in Boston.

Pay

Minimum – Anticipated Maximum Base Salary: $ $129400 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at

Benefits

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match
  • Annual performance bonus based on level, as well as individual, company, and location performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts
Responsibilities
  • Collaborate with the CRM team to centralize email service providers into a single omnichannel solution, identifying inefficiencies and automating manual processes
  • Manage daily tasks of the team, ensuring adherence to standard operating procedures and processes, while supervising a team of five email specialists and providing training and support on CRM systems and best practices
  • Align CRM initiatives with business goals by collaborating with internal stakeholders and partnering with external vendors and agencies
  • Lead integration projects with other systems and tools, implementing workflows and automation processes to improve efficiency, while ensuring data integrity and security
  • Develop custom reports and dashboards to provide insights into sales and marketing performance, continuously analyzing data for trends, insights, and areas of improvement, while serving as the first point of contact for platform-related issues
Qualifications
  • Bachelor's degree in marketing, business administration, or related field; master's degree is a plus
  • Minimum of 5 years of experience in CRM management, preferably in the hospitality industry.
  • Proficiency in CRM software, analytics tools including Salesforce, HubSpot, and Google Analytics, and database management
  • Strong analytical skills with the ability to interpret complex data and translate insights into actionable strategies
  • Results-oriented mindset with a focus on driving customer engagement, retention, and revenue growth
Who We Are

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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