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Customer Support Representative
2 months ago
We are seeking a highly skilled and detail-oriented Customer Support Representative to join our team at ACV Auctions. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Support: Provide timely and effective support to customers through various channels, including phone, email, and in-person interactions.
- Titles Processing: Process and manage titles-related work, ensuring accuracy and efficiency in all transactions.
- Relationship Building: Build and maintain strong relationships with customers, dealerships, and internal teams to ensure a positive customer experience.
- Problem Resolution: Proactively identify and resolve customer-related issues, utilizing processes and procedures to close process gaps and improve the customer experience.
- Communication: Effectively communicate with customers, dealerships, and internal teams to understand challenges and provide solutions.
- Quality Assurance: Ensure proper validation and verification on all titles-related work, maintaining high standards of quality and risk assessment.
- Continuous Improvement: Collaborate with internal teams to identify areas for improvement and implement changes to enhance the customer experience.
- Education: High School Diploma required.
- Experience: 1 year relevant administrative or titles-related experience.
- Skills: Effective communication and interpersonal skills, problem-solving tactics, detail orientation, time management, and technical aptitude.
- Preferred Qualifications: Titles/automotive experience and proven multitasking abilities.
We offer a competitive hourly rate of $21.00 per hour, with opportunities for growth and development within the company. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.
We are an equal opportunity employer and welcome applications from diverse candidates. No immigration or work visa sponsorship will be provided for this position.