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Principal Client Relationship Manager

2 months ago

Buffalo, New York, United States ACV Auctions Full time

Key Responsibilities:

  • Proactively and consistently enhance the customer journey by simplifying processes and improving experiences.
  • Manage daily interactions with a significant customer base, serving as the primary point of contact to ensure a smooth operational flow.
  • Gain a comprehensive understanding of the existing portfolio's business framework, including profit and loss metrics, utilization rates, growth strategies, and future objectives; this involves conducting insightful business reviews with key decision-makers and analyzing updated financial documentation to evaluate the health of accounts.
  • Regularly monitor performance and provide guidance to ensure optimal use of our solutions by customers.
  • Expand the portfolio by identifying potential non-Capital clients, understanding their unique needs, and offering tailored solutions to foster business growth.
  • Collaborate continuously with cross-functional teams to meet customer needs and attract new clients, including but not limited to sales, operations, risk management, and product development.
  • Design and implement strategic campaigns aimed at maximizing impact within the portfolio, based on market trends and growth opportunities.
  • Perform additional duties as required.

Qualifications:

  • Proficiency in reading, writing, speaking, and understanding English.
  • A minimum of 5 years of professional experience relevant to the role's responsibilities.
  • Willingness to travel to client locations or prospects up to 75% of the time.
  • Strong capability to drive results through the establishment of robust internal and external relationships.
  • Ability to manage multiple high-touch clients alongside various projects and initiatives.
  • Preferred experience of 5+ years in the Automotive Financial Services sector.
  • A proactive approach to problem-solving and a commitment to customer satisfaction.
  • A collaborative team player open to change and continuous improvement.
  • Exceptional communication and organizational skills.
  • Strong presentation abilities for diverse audiences.
  • A sense of urgency and self-motivation.
  • A Bachelor’s degree in Business, Finance, or a related field.

Core Values:

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Commitment to Excellence