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Customer Support Representative

2 months ago

Buffalo, New York, United States International Imaging Materials, Inc Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Support Representative to join our team at International Imaging Materials, Inc. As a key member of our customer service team, you will play a critical role in ensuring that our customers receive exceptional support and service.

Key Responsibilities
  • Customer Engagement: Provide timely and effective support to customers through various channels, including phone, email, and in-person interactions.
  • Order Processing: Accurately process customer orders, verify customer information, and maintain customer profiles in our management system.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services to effectively address customer inquiries and resolve issues.
  • Problem-Solving: Analyze and resolve customer complaints in a professional and timely manner, working to establish positive relationships with customers.
  • Communication: Effectively communicate with customers, internal teams, and external partners to ensure seamless service delivery.
Requirements
  • Experience: At least two years of experience in a customer-facing role, preferably in a technical support or customer service environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Strong analytical and problem-solving skills, with the ability to adapt to changing situations.
  • Education: Associate's or Bachelor's degree in a related field, such as business, communications, or a technical field.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package, including health, vision, and dental insurance.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and education programs.
  • Collaborative Environment: A collaborative and dynamic work environment, with a team of experienced professionals.