Customer Service Representative

1 week ago

Buffalo, New York, United States Lehman Consulting and Recruiting Full time
Position Overview

Are you passionate about providing exceptional service to customers?

Do you excel at fostering positive interactions with clients?

Can your enthusiasm be felt even over the phone?

If you resonate with these qualities, we have an exciting opportunity for you.

About The Role

Our client is on the lookout for friendly and approachable individuals to enhance their customer service team. Successful candidates for the Customer Service Representative role will be responsible for delivering an outstanding customer experience while managing a significant volume of incoming calls. Ideal candidates will possess excellent communication skills and the ability to independently troubleshoot and resolve customer issues promptly.

Key Responsibilities:

  • Promptly respond to incoming customer inquiries and direct them to the appropriate team members as necessary.
  • Utilize outstanding customer service techniques and phone etiquette to meet and exceed expectations.
  • Deliver accurate updates to clients and act as a liaison between field staff and customers.
  • Employ effective communication and conflict resolution strategies to handle various customer inquiries, complaints, and concerns via chat, phone, and email.
  • Utilize strong problem-solving abilities to address issues in a timely manner and conduct further research as needed.
  • Maintain accurate customer records by updating account information diligently.
  • Assist with dispatching duties as needed and maintain a thorough understanding of company products, services, and promotions.
  • Perform additional tasks as assigned.

Desired Qualifications:

  • Motivated to achieve and surpass productivity targets.
  • Demonstrated ability to meet and exceed call center performance metrics.
  • Exceptional capability to build trusting relationships with clients.
  • Results-oriented mindset with a strong focus on efficiency.
  • Excellent customer service skills with a solid understanding of phone etiquette.
  • Strong verbal communication skills with the ability to address concerns courteously.

Benefits Offered:

  • Competitive compensation structure with performance incentives.
  • Comprehensive medical, dental, and vision insurance.
  • World-class training and opportunities for career advancement.

Qualifications Required:

  • High School Diploma or equivalent.
  • A minimum of one (1) year of experience in a customer service role.
  • Proficiency in using general computer applications and systems.

About Lehman Consulting and Recruiting

With extensive experience in connecting candidates with their ideal roles, Lehman Consulting and Recruiting understands the competitive nature of today’s job market. We have a proven history of assisting candidates in turning their career aspirations into reality. Let us help you find your perfect fit.

Lehman Consulting and Recruiting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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