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Night Audit Front Desk Agent

2 months ago

San Francisco, California, United States LINE San Francisco Full time

About our Company

More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

We are seeking a dynamic Night Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Job Overview

We are seeking a dynamic Night Audit Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

The person having this position must possess good communication skills, organizational skills, and have a thorough understanding of LINE policies, procedures and expectations.

Because of the fluctuating demands of the company's operation, it may be necessary that each

employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Essential Functions & Responsibilities

Must be courteous and gracious, maintaining a professional demeanor at all times

Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel

Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Respond to all guest requests in an accurate and timely manner in person and by phone

Assure that financial goals are being met by monitoring and controlling labor expense, and supplies/equipment expenses

Ensure associates are briefed on daily needs

Respond appropriately to guest complaints and implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction

Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company and develop action plans to correct any deficiencies

Maintain procedures for security of monies, credit and financial transactions, and guest security

Check billing instructions and guest credit for compliance with hotel credit policies

Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications

Core Competencies

Strong communication skills

Collaborative spirit

Ethical Conduct

Positive Attitude

Eye for Detail

Problem solving abilities

Knowledge, Requirements and Skills

High School diploma or general education degree (GED)

Three (3) years related experience in the hospitality or service industry preferred

Computer proficiency

Working Conditions/Environment

  1. The noise level in the work environment is usually moderate
  2. The person having this responsibility may have to lift up to 50lbs on an occasional basis
  3. The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for more than five (5) hours per day
  4. The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Compensation & Benefits
    We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
    We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.