Front Desk Representative

1 week ago


San Francisco, California, United States Sage Hospitality Group Full time
Job Overview

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hotel Zelos, a leading hospitality company in the industry. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience for all.

Key Responsibilities
  • Guest Check-In/Check-Out: Process guest arrivals and departures in a timely and efficient manner, ensuring all necessary information is collected and accurate.
  • Customer Service: Respond to guest inquiries and concerns in a professional and courteous manner, providing solutions and resolving issues promptly.
  • Cash Handling: Manage cash transactions, process payments, and maintain accurate records, adhering to hotel policies and procedures.
  • Communication: Effectively communicate with guests, colleagues, and management, using clear and concise language to ensure seamless operations.
  • Teamwork: Collaborate with other departments to ensure a smooth and efficient guest experience, providing support and assistance as needed.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Prior hotel or customer service experience preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in basic math and computer skills.
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • Competitive Salary: $30.16 per hour.
  • Medical, Dental, and Vision Insurance: Comprehensive health insurance package.
  • 401(k) Matching: Generous matching program for retirement savings.
  • Hotel and Restaurant Discounts: Enjoy exclusive discounts on hotel stays and dining experiences.
EOE Protected

Sage Hospitality Group is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional guest experiences.



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