Evening Reception Specialist

1 week ago


San Francisco, California, United States Crestline Hotels & Resorts Full time
Front Desk Agent
  • Work the 3rd shift (10pm to 6pm) Front Desk with Night Audit duties.
  • Available weekends/holidays.
Position Overview

The Front Desk Agent plays a crucial role in providing exceptional service to guests during their stay. This position involves assisting with check-in and check-out processes, managing phone inquiries, and addressing special requests from guests.

Primary Responsibilities
  • Address and resolve guest concerns in a timely manner.
  • Foster positive relationships with guests to enhance their experience.
  • Handle assigned cash bank and ensure the accuracy of transactions.
  • Answer department phone calls promptly and maintain professional communication.
  • Facilitate guest check-ins and check-outs efficiently.
  • Relay important guest information to relevant departments.
Qualifications

A High School Diploma or General Education Degree (GED) is required, along with a minimum of one year of experience in a comparable hotel role. Basic computer proficiency is essential.

Crestline Hotels & Resorts is committed to providing equal employment opportunities.

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