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Front Desk Ambassador

2 months ago

San Francisco, California, United States Kimpton Hotels & Restaurants Full time
About the Role

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Kimpton Hotels & Restaurants. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Registration and check-out of hotel guests
  • PBX operations, mail and message service
  • Providing outstanding service to guests, including responding to their needs and resolving any issues that may arise
  • Acting as an advocate for the hotel and developing relationships with guests to encourage repeat business
  • Reviewing arrivals and noting special requests, blocking rooms as needed
  • Checking in and out hotel guests in a confident, professional and friendly manner
  • Answering all phone calls promptly and knowledgeably, ensuring complete and accurate information
  • Completing all items on the appropriate checklist by the end of the shift
  • Conducting pre-assignment of hotel rooms, including VIPs, repeat guests, all packages, and any special requests
  • Following established key control policy
  • Ensuring proper credit policies are followed
  • Submitting all lost and found articles accompanied by a completed lost and found report
  • Familiar with all fire and emergency procedures
  • Opening, securing, and balancing the daily shift bank, including counting and verifying cash, check, and credit card transactions
  • Verifying credit limit report
  • Monitoring room availability throughout the day
  • Reviewing the daily selling status of the hotel using the yield management system
  • Attending department meetings once a month
  • Communicating via telephone and/or radio with other departments, including Reservations, Sales, Housekeeping, Bell Staff, and Valet
Requirements
  • High school diploma or general education degree (GED) required
  • Previous experience in a Front Desk or customer-facing role is preferred
  • Knowledgeable of the immediate area, services, attractions, and events
  • Flexible schedule, able to work evenings, weekends, and holidays
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
  • Familiar with hotel systems and operations, and the ability to enter information accurately
About Us

Kimpton Hotels & Restaurants is a boutique hotel chain that prides itself on its unique and personalized approach to hospitality. We believe that our employees are the key to delivering exceptional guest experiences, and we are committed to creating a culture that reflects the diversity of our guests. We welcome and celebrate people of all backgrounds, ages, religions, physical abilities, sexual orientations, gender identities, and genders.