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Lead Accounting Operations Manager

2 months ago

San Francisco, California, United States Front Full time

Front is an innovative customer service platform designed to enhance customer satisfaction, empower teams, and foster business growth. We have transformed the traditional help desk into a collaborative environment for real-time communication across various customer interaction channels, enhanced by AI and automation to expedite issue resolution and improve team efficiency. Our clients receive outstanding service, whether they seek quick answers or tailored assistance for complex challenges, while you gain valuable analytics and insights to refine your customer experience. Over 8,500 businesses, ranging from startups to established firms, depend on Front to provide exceptional service that attracts and retains customers for the long term.

Supported by prominent investors, Front has successfully raised significant funding from leading venture capital firms and influential individuals in the tech industry. We have earned multiple accolades as a Great Place to Work, including recognition in various prestigious lists.

We are in search of a Senior Accounting Manager to help develop and expand our accounting capabilities to accommodate the growing demands of our business. Reporting directly to the Controller, this position will oversee all aspects of general ledger accounting and ensure adherence to US GAAP standards. The ideal candidate will thrive in a dynamic, fast-paced environment, collaborate effectively with diverse teams, and maintain a positive attitude.

Key Responsibilities:

  • Oversee the month-end closing process, ensuring the accuracy and completeness of journal entries, account reconciliations, variance analysis, and timely financial reporting.
  • Supervise and review essential accounting operations, including technical accounting, equity management, international accounting, accounts payable, and procurement processes.
  • Lead, mentor, and develop a high-performing team, fostering a culture of teamwork and continuous improvement.
  • Enhance existing systems and contribute to the design of planned integrations to streamline operations and expedite the month-end closing timeline.
  • Manage the annual financial statement audit with a Big 4 firm, acting as the primary liaison with auditors and external consultants, and oversee the preparation of the annual financial statements.
  • Conduct technical accounting research and prepare/review technical memoranda that clearly document issues and conclusions.
  • Assist in the creation and maintenance of a comprehensive policy and procedures manual for all accounting and financial reporting activities.
  • Build strong relationships with cross-functional colleagues, serving as a change agent for new insights and process enhancements with a focus on internal controls.
Qualifications:
  • CPA with over 7 years of progressive accounting experience, including at least 3 years in a leadership role. Experience in public accounting is highly desirable.
  • Extensive knowledge of US GAAP and financial statement preparation; familiarity with SaaS accounting is a plus.
  • Proficient in evaluating, implementing, and optimizing accounting technology solutions. Experience with NetSuite is required, while familiarity with Airbase, Carta, FloQast, and/or CapIQ is advantageous.
  • Exceptional communication skills and the ability to collaborate effectively across various functions and levels within the organization.
  • Strong attention to detail and accuracy, combined with a strategic understanding of the bigger picture.
  • Above all, a passion for building great teams and a positive attitude.
Work Arrangement: This is a hybrid role, with expectations for in-office presence on designated days.

At Front, we offer competitive compensation packages based on individual qualifications, skills, and market conditions. In addition to base salary, employees may be eligible for equity in the company.

Benefits:
  • Competitive salary.
  • Equity opportunities.
  • Comprehensive health insurance plans at no cost to employees.
  • Focus Fridays for personal development.
  • Flexible work-from-home options.
  • Mental health support services.
  • Family planning assistance.
  • Monthly Lifestyle Stipend for wellness activities.
  • Additional wellness days off.
  • Winter Break during the holiday season.
Front is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. By applying, you acknowledge that you have read and understood the relevant privacy notices.