Overnight Guest Services Agent
1 week ago
- Work the 3rd shift (10pm to 6am) Front Desk with Night Audit responsibilities.
- Availability for weekends and holidays is essential.
The Front Desk Agent plays a crucial role in ensuring a seamless experience for guests during their stay. This position involves assisting guests with the check-in and check-out processes, managing phone inquiries, and addressing special requests from guests.
Primary Duties & Responsibilities- Address and resolve guest complaints in a timely manner.
- Foster and maintain positive relationships with guests.
- Manage assigned cash bank and ensure the accuracy of financial transactions.
- Answer department phone calls promptly and professionally.
- Facilitate guest check-ins and check-outs efficiently.
- Relay guest information to relevant departments as needed.
A High School Diploma or General Education Degree (GED) is required, along with a minimum of one year of experience in a comparable hotel role. Basic computer proficiency is also necessary.
Crestline Hotels & Resorts is committed to being an Equal Opportunity Employer/Affirmative Action Employer.
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