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Front Desk Hospitality Agent
2 months ago
Sonder Holdings, Inc. is seeking a highly skilled and customer-focused Front Desk Hospitality Agent to join our team. As the face of our company, you will be responsible for delivering exceptional guest experiences and ensuring that our properties meet the highest standards of hospitality.
Key Responsibilities- Guest Service: Provide personalized and attentive service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Front Desk Operations: Manage the front desk area, ensuring that it is clean, organized, and well-stocked with necessary supplies.
- Communication: Communicate effectively with guests, team members, and other stakeholders to ensure seamless operations and exceptional guest experiences.
- Problem-Solving: Anticipate and address guest needs, resolving issues in a proactive and efficient manner.
- Team Collaboration: Work collaboratively with the back-of-house team to ensure that all aspects of the property are running smoothly and efficiently.
- Administrative Tasks: Assist with administrative tasks, such as inventory management, quality audits, and minor maintenance issues.
- Experience: 1+ years of experience in a customer-facing role, preferably in the hospitality industry.
- Skills: Excellent communication and problem-solving skills, with a strong focus on customer service and attention to detail.
- Education: High school diploma or equivalent required; degree in hospitality or a related field preferred.
- Availability: Availability to work a variety of shifts, including evenings, weekends, and holidays.
- Physical Demands: Ability to stand for extended periods, lift up to 50 pounds, and move around the property as needed.
- Competitive Compensation: $20 per hour plus benefits and perks.
- Benefits: Medical, dental, and vision insurance, flexible vacation, wellness and volunteering days, and annual free credits and discounts to stay in Sonder properties.
- Professional Development: Opportunities for growth and development within the company.
Sonder Holdings, Inc. is a dynamic and innovative company that is revolutionizing the hospitality industry. We are committed to creating a workplace where employees can thrive and grow, and we offer a range of benefits and perks to support our team members. If you are a customer-focused and results-driven individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
