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We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hotel Zelos, a leading hospitality company in the industry. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience for all.
Key Responsibilities- Guest Check-In/Check-Out: Process guest arrivals and departures in a timely and efficient manner, ensuring accurate and complete information is provided.
- Front Desk Operations: Manage front desk operations, including handling guest inquiries, resolving issues, and providing information on hotel services and amenities.
- Cash Handling: Process cash transactions, handle guest payments, and maintain accurate records of all financial transactions.
- Communication: Communicate effectively with guests, colleagues, and management, providing clear and concise information and resolving issues in a professional manner.
- Team Collaboration: Work collaboratively with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless guest experiences.
- Education: High school diploma or equivalent required.
- Experience: Previous experience in a customer-facing role, preferably in the hospitality industry.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in cash handling and basic math skills.
- Competitive Salary: $30.16 per hour.
- Benefits Package: Medical, dental, vision, life insurance, and 401(k) matching.
- Hotel Discounts: Discounts on hotel stays and food and beverage services.
